- Report: #1213933
Complaint Review: HP service plans Michael emp # 100569 - Internet
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HP service plans Michael emp # 100569
Internet, USA
Phone:
1-866-442-7039
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HP service plans Michael emp # 100569 I was sold a one time fix plan by HP. After I paid they had 4 different techs and comp still not working. Internet
I have a HP older laptop running windows vista which has some problems and was told by HP that they had these plans. I opted for the one time fix with 5-7 days warranty. Day two and after 4 techs and a supervisor I was directed to Michael Employee # 100569 and he obviously has more skill at trying to get more money for plans after they have your first payment. He said they did 130 minutes of work on my computer.
The computer is not totally working right yet. He said what you need is the other plan. I asked if that plan absolutely guarantees the computer will be fixed. He said we have no guarantees. I said so now you have $59.95 of my money and you want another $99.00 to fix my computer and don't have a guarantee it will be fixed?
He said that is right. I will have a huge part of a new computer invested for nothing. He said that is right. REALLY does this guy think I am stupid?? I said please refund my money for this attempt to fix my computer and he said we can't do that. The techs spent time working on your computer. I said but you didn't fix it. He said we removed programs and did other work that is helping your computer run better.
REALLY?? I said that is why it now says the disk is corrupted and has to be restarted and it comes up as though it was shut down wrong? This is a bait and switch if I ever saw one. I told him I am filing a complaint with the attorney general's office and the federal trade comission. He said go ahead. Wow I wonder if he really works for HP? I thought they had more integrity than that. Guess not!!
