- Report: #1475267
Complaint Review: HP -
Reported By:
Reid -
Lincoln City, Oregon, United States
Submitted:
Updated:
-
Author Confirmed
Why?
HP
United States
Web:
https://123.hp.com/
Categories:
Business Rating:
(0)
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HP Want to charge for set up, for flaw in unit
I just purchased a new HP ENVY Photo 7855 printer. I have been buying printers since they were $2,000 each, so this is not a new experience for me. In more than an hour I have not moved beyond "Select Language."
I touched "English" about seven times with no effect, when the machine auto-selected "Spanish." I have now spent more than an hour tryng to change it to English. Their "support" is worse than worthless. They do not appear to support this printer, and keep defaulting to info about much older printers.
The advice to "swipe left" on the control panel to go into settings does not work. I cannot get support for this, BUT - and this is why I am filing this report - they have offered to CHARGE ME to fix this. Yes.
On a brand new out-of-the-box printer for which I only need to change the language to the correct one, they want me to buy a service plan just to get a printer sold in the USA to function in English. This is a scam, wanting me to pay for a service plan to fix their error.
