- Report: #341952
Complaint Review: HR National - Las Vegas Nevada
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Author Confirmed
Why?
HR National
7477 W Lake Mead Blvd, Ste. 170 Las Vegas, 89128 Nevada, U.S.A.
Phone:
800-668.8195
Web:
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HR National Big Scam Las Vegas Nevada
My husband and I were interested in purchasing a house and found this listing on Craig's List for the Sacramento area. We called and the woman told us it would be a $1.95 charge. Apparently however that is only for a 7 day trial which we were not made aware of. After 7 days if you don't cancel a $49.95 charge is withdrawn from you bank account. We were not informed of a 7 day trial period. If we were we would never have signed up in the first place.
Now they are telling me that every representative tells people of the 7 day trial period and that they will have to review the phone call to make sure that I had indeed been misinformed. Whatever happened to the customer is always right and you are entitled to a refund if you are not happy with the service.
Lindsay
Sacramento, California
U.S.A.
Now they are telling me that every representative tells people of the 7 day trial period and that they will have to review the phone call to make sure that I had indeed been misinformed. Whatever happened to the customer is always right and you are entitled to a refund if you are not happy with the service.
Lindsay
Sacramento, California
U.S.A.
1 Updates & Rebuttals
Joseph
Dallas,Texas,
U.S.A.
I'm a member... why didnt you read the terms?
#2Consumer Comment
Wed, November 19, 2008
Regardless of whether or not you weren't told something over the phone, they make you use an online signature after reading (not just scrolling through) the terms of agreement. They don't even charge you until you sign this form - (I know because it took me one week to get activated when I hadn't done the online signature). A word to the wise - don't sign up for anything without reading the terms of agreement first. It's actually a great investment service if you utilize it correctly. Also, in this day in age, any "free trial" always means you have to cancel before the trial is up to not be billed... If you don't know this already I feel very sorry for you. 90% of companies out there these days use that business model. We as consumers are offered deals like this on a daily basis.
