- Report: #357308
Complaint Review: HSBC - Prospect Heights Illinois
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HSBC
2700 Sanders Road Prospect Heights, 60070 Illinois, U.S.A.
Phone:
847-564-5000
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HSBC Falsifying due dates for credit card payments Prospect Heights Illinois
I went to pay my credit card standard payment last night (07/29), and my due date was not until 07/30. Therefore, I am making my payment ONE day early, correct?? Well, not according to HSBC's online payment utility. I got a popup that said "To avoid a $35 late fee, please use our rush payment option". After further reading, any payments made after 4:00PM are considered posting the next day (which would be my due date); AND they require one day for a payment to post. So, to avoid the $35 late fee, I had to pay their $15 "rush" fee. All this, when according to my statement and due date, I am paying one day early.
I manage the IT department for a $150M Credit Union, so I am aware of how payment processing works in the industry. I find it absolutely ridiculous that they would treat a customer this way. If we have a customer that makes their payment ONE SECOND before late fees post, or statement cycling, their account is fine... no fees, no late penalty, and we process the payment immediately and it is available money to them on their credit card. It's amazing that a little Credit Union has better technology and customer service than a multi-billion dollar bank.
They are completely unwilling to work with me this morning. I got a generic, computer generated response email from their "customer service" department saying that they would not remove the rush payment fee.
How in the world can I make my payment before the due date, and still get charged a fee??? This is absurd!
Cballant
Newark, Ohio
U.S.A.
I manage the IT department for a $150M Credit Union, so I am aware of how payment processing works in the industry. I find it absolutely ridiculous that they would treat a customer this way. If we have a customer that makes their payment ONE SECOND before late fees post, or statement cycling, their account is fine... no fees, no late penalty, and we process the payment immediately and it is available money to them on their credit card. It's amazing that a little Credit Union has better technology and customer service than a multi-billion dollar bank.
They are completely unwilling to work with me this morning. I got a generic, computer generated response email from their "customer service" department saying that they would not remove the rush payment fee.
How in the world can I make my payment before the due date, and still get charged a fee??? This is absurd!
Cballant
Newark, Ohio
U.S.A.
2 Updates & Rebuttals
Friendly Help
Anderson,South Carolina,
U.S.A.
If you ''manage the IT department for a $150M Credit Union'' why don't U have your CC there?
#2Consumer Comment
Mon, August 11, 2008
I mean, really! And you, of all people, should be WELL AWARE that many CC banks are now using numerous ploys to enhance bank income. Do I need to explain the phrase ''enhance bank income''? Pay your CC two weeks early & you should not have a problem. If you want to pay at the last minute, they will get you.
Tomf
Deptford,New Jersey,
U.S.A.
Similar experience; beginning to form a pattern
#3Consumer Comment
Mon, August 11, 2008
YOu can also see my recently file report against HSBC
