We pruchased a Custom NFL Jersey for my Daughter with custom name on the back, using the size chart supplied on the website http://shop.detroitlions.com/ - the $126 Jersey arrived at least 2 sizes too small (Literally a Women's Medium that an elementary school girl couldn't wear as it is WAY too small. I contacted the company and they will not in any cirmcumstances replace the Jersey or credit the $126 of my teenage daughter's money. Of course "custom orders cannot be returned".
The best they could offer is a "ticket" that will advise the warehouse that there is an issue with the size chart - please allow 48-72 hours for someone to contact you by email... I will certainly not hold my breath, as I fully expect NO response whatsoever... I will "live and learn" as they say.
DO NOT BUY ANYTHING FROM THIS SITE UNLESS YOU ORDER A FULL 3 SIZES LARGER - Which they do not tell you when you order, and also DO NOT BUY ANYTHING CUSTOM...THEY DO NOT CARE THAT THEY MADE A MISTAKE.