- Report: #1020755
Complaint Review: Hughes Net - Internet
Reported By:
Jay -
, Internet, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Hughes Net
Internet, United States of America
Phone:
Web:
www.hughesnet.com
Categories:
Business Rating:
(0)
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Hughes Net Lied about the service they provide Internet
I was told by the Hughes Net sales person that the plan I was asking about would allow remote access to my computers and cameras. I asked several times and the salesman said I would not have any problem on this plan. He did not offer any other plan. Well after the install I cannot remotely access. Come to find out Hughes Net does not allow it with the Gen 4 service. After talking to customer service they tell me that I would have to go to a business plan. I said no that I was lied to and wanted to cancel the service before the 30 day trial was over. I was told that I would not get $200 of my $435 dollar payment back for installation. Then I was told I would have to disassemble the dish and send it back before I would get the $235 back. On top of that they advertise 10mb download speeds. The best I ever got was 5mb. Stay away from this company even if it means no internet service!
