Tell us has your experience with this business or person been good?
Hughes Network Systems deceptive advertising, unfulfilled rebates, terrible customer service Germantown Maryland
They advertise "high speed internet", but it is only slightly faster than dial up, sometimes. I was living in rural NC where DSL or cable was not available. I should have stuck with dial up because Hughesnet is not worth the extra expense over dial up.
I was promised free installation and a $200 rebate. I paid $100 at installation for the pole and never received the rebate. Customer service is the worst. They offer customer service via online chat on their website, but it doesn't work. I left the chat window open for over 10 hours just to see if anyone ever responded. They didn't.
I have tried their toll free number on several occasions and have actually gotten through 2 out of 10 times. On several occasions I got through 2 or 3 prompts and then a busy, but most of the time I was left on hold too long and just hung up. One Saturday I just put my phone down while I was holding and checked once in awhile for 2 hours until I gave up.
I recently moved and can't use the equipment or service, but I still have 4 months left on the contract. I couldn't get through to customer service on the phone, so I emailed customer service. I received a response the following day advising me that I could suspend my account for 2 months in order to possibly transfer the account, but in order to do that I would have to call customer service. The number they provided in the email was disconnected. I tried the alternative number and again received a busy.