Timelord
Herndon,#2Consumer Comment
Thu, February 05, 2009
This is now about over a year after this original comment. I've had HSN for years and years, but over the last year or two, their service hit the crapper. SLOW is not the word for it. Frustrating, worthless. And yes, I too have the wonderful Sprint modem USB "card" for a backup? Not really a backup. The only reason I haven't gotten rid of HSN, is that, as far as i know, I can't network off of the sprint modem. Finally, I wrote a fax to HQ in Germantown, MD telling them that I'm prepared to take legal action against their non-performance of service and that I will NOT speak to anyone in India. So, a few days later, I get a call from a young woman from their head office - she says "like well, I don't know why you get, like slow speeds," but she suggested taht they'll upgrade me to the newest modem for free, with a new dish. The fellow is coming in this week to do this - if the speeds don't significantly improve, I'm done with them. Period. Problem is, where I live there is NO DSL, there is NO FIOS, and there is NO cable internet.
Pissedoffathughesnet
maple park,#3Author of original report
Wed, December 19, 2007
I now use a Sprint Mobile Broadband modem. It plugs into the USB port of your computer. It works well if you have good Sprint Cell coverage. I know other cell phone providers have similar products. I get consistant download speeds of between 600-1500 kbps and upload speeds of 200-600 kbps. Ping time (latency) is almost always less than 250ms which is super low compared to HughesNet. There is no (un)Fair Access Plan. And although it is a royal pain in the a*s to do, if you set up one computer with the modem, as a server you can run a network so multiple computers are using the same modem and it can handle it, although there is a noticeable decrease in download speeds if there is more than one computer doing heavy downloads. Sprint does occasional f. up. and their customer service is difficult and time-consuming they actually will bend over backwards to keep you. They have given me at least $500 in credits in the past 12 months, between my 2 cell lines and my beloved modem line. I wish HughesNet could give me anything back. GRRRR!!!