- Report: #294049
Complaint Review: Hughes Network - Germantown Maryland
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Author Confirmed
Why?
Hughes Network
11717 Exploration Lane Germantown, 20876 Maryland, U.S.A.
Phone:
301-428-5500
Web:
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Hughes Network Fair Use Policy Germantown Maryland
Original Contract: Direcway satelite Internet 12/09/05
Current services: Bought out by Hughes Network
I never had any problems with my internet speed or had heard of a "fair access policy" until Hughes Network took over Direcway.
For the past year I thought the problem was with Dell computers and have spent numerous hours trying to figure out what was going on, Dell even replaced my hard drive. Only this past week have I learned that it is not my computer but my internet service.
After contacting Hughes Network I was informed that even though I do not use my internet everyday that I still am using more than I'm allowed for daily use. In order to abide by their fair access policy they will slow down my access speed to 8 kbs for 24 hours at which time my speed will return to normal.
I can however "upgrade" my service to either pro or pro-plus in order to "overcome" the fair access policy which still limits my internet usuage. Either I can purchase a new router for $25 shipping fee plus $69.99 or $79.99/mo or use the same router with a montly fee of $89.99
Hughes Network is changing the ORIGINAL contract I agreed to when purchasing this product without "fair" notice and then expecting us to abide by their rules.
For many of us who use satelite are those who live out in the country without access to other services. Personally why should have to "eat" the original cost of $600 in order to switch to a landline when I already had an original contract stating my usuage?
Since writing this complaint I have was advised from customer service to contact the technical line to refresh my registration. In order to get back online I had to agree to their service contract!
Weshok
romance, Arkansas
U.S.A.
Current services: Bought out by Hughes Network
I never had any problems with my internet speed or had heard of a "fair access policy" until Hughes Network took over Direcway.
For the past year I thought the problem was with Dell computers and have spent numerous hours trying to figure out what was going on, Dell even replaced my hard drive. Only this past week have I learned that it is not my computer but my internet service.
After contacting Hughes Network I was informed that even though I do not use my internet everyday that I still am using more than I'm allowed for daily use. In order to abide by their fair access policy they will slow down my access speed to 8 kbs for 24 hours at which time my speed will return to normal.
I can however "upgrade" my service to either pro or pro-plus in order to "overcome" the fair access policy which still limits my internet usuage. Either I can purchase a new router for $25 shipping fee plus $69.99 or $79.99/mo or use the same router with a montly fee of $89.99
Hughes Network is changing the ORIGINAL contract I agreed to when purchasing this product without "fair" notice and then expecting us to abide by their rules.
For many of us who use satelite are those who live out in the country without access to other services. Personally why should have to "eat" the original cost of $600 in order to switch to a landline when I already had an original contract stating my usuage?
Since writing this complaint I have was advised from customer service to contact the technical line to refresh my registration. In order to get back online I had to agree to their service contract!
Weshok
romance, Arkansas
U.S.A.
