Ken
Colorado,#2Consumer Comment
Thu, January 12, 2012
Their "FAP" (Fair Access Policy) is a way for them to slow users down so as not to crash their over-subscribed service. They can then advertise higher speeds, but the "FAP" rapidly limits you and as you noted, you're slowed down for AT LEAST 24 hours. You're pretty much right about the confusing methods they use, it's done with smoke and mirrors.
It MAY be a catch-22 for Hughes Net, as limiting the number of subscribers would improve service but markedly increase costs per subscriber.
Personally, I would rather have dial-up than Hughes Net and sadly, their tech support can do little to nothing to help you. If you have access to any other viable service, consider cancelling as soon as you can without incurring a cancellation fee....Good luck to you.