CCRV I90rv
Moses lake,#2REBUTTAL Owner of company
Fri, March 08, 2013
I remember this customer well and this is a case of he said she said The wrong kit was never installed it was the only one for this particular trk There was a mistake made bye an employee that was corrected This particular cust was like hackle an hide between he and his wife he was never yield at This is a blatant lie I bent over back words to. Please him and in the end file a claim with Firestone And had to eat a $400 kit we install a set of timberans instead and offered the cust a 40% Discount on there next purchase there was never any damage to a hitch he had a b&w turnover and it was previously installed improperly and not bye my shop Regardless the u clamp bolts were not twisted bye air bags this is not possible This cust wife was so rude and impossible we had to ask here not to return I then felt with the husbend and was to the understanding everything worked out great I have never heard from them and there was no attempt to contact me or my office for my personal cell phone number is on my card This is a great example of some one that can not be pleased all of the sudden everything wrong with there truck must be our fault and its obviousness that the right hand has no clue what the left hand has done When it came to comunication between he and his ill mannered wife