Complaint Review: I Core Capital Consultants - US Homesavers - Dallas, Texas

I'm surprised to have had only two complaints after nearly seven years in business. Maybe we don't do enough business or maybe we provide great service. You be the judge. Melanie, we approved your loss mitigation pre qualification application back in January of this year stating that you were qualified for a pre foreclosure short sale OR if your husband went back to work, we could then proceed with trying to negotiate a home ownership retention program with your lender. "You" opted to wait until your income situation improved which was at least a couple of months later. We heard nothing from you during that time so when you did call us, we merely asked you to update your application with new bank statements and paycheck stubs. Your $97 application fee was indeed earned unlike in Susan's case, where we definately dropped the ball by having not been able to find a Realltor interested in listing her non owner occupied property in Florida. Like you, Susan never asked for her $97 application fee back even though I told her husband I would be glad to do so if he would simply send me an e-mail request. He never did so and I get flamed here on the Rip Off Report on which my case is indefensible. You application fee was, however, earned. It was you who decided not to update your file so we could proceed. You too have also flamed us in a libelous manner so I see no need to say anything other than to thank you lucky stars I don't sue you and Susan for you slanderous flamers that could both have been corrected with a phone call. There are a zillion so-called loan modification companies out there ripping off people left and right for thousands of dollars. For us to jeopardize our sterling, long-time perfect reputation for the sake of a $97 application fee would be pretty stupid on our part, don't you think ladies? Apparently rage took precedence over thought.

Dear U.S. Homeowners Representatives: I too experienced something similar to Susan. My name is Melanie Jones. Please contact me. I am sure you have my information. If not, please see info below: Phone: 832-677-3669 Email: [email protected] I look forward to hearing from you so that I may complete an application for reinburstment. P.S. I used my real name.

You can't be in business as we have for six years and have no complaints but, up until now, we have managed to do so. After receiving your very hostile voicemail message regarding your $97 application fee and Macolm Giles, I immediately called your husband, Randy. I told Randy that I had indeed dropped the ball on his application for assistance with the subject property in Florida. I asked that he e-mail a request for a refund of your $97 application fee which I never received. Your Application fee deposit is still sitting in our trust fund. We are not in the $97 application fee business. Regarding Mr. Giles: I cannot believe he instigated any unappropriate communication. Rather, I believe you got upset with him about getting "ripped off" of your $97. Do you think I would have sent your website submission to Malcolm if I had knowingly ripped you off? Not likely. The bottom line here is that you gave us no opportunity to make good on your complaint which I acknowledge was legitimate. However, if you are going to flame a person or company's reputation as you have here, you should have the decency to use your real name, location and the true facts.