- Report: #203727
Complaint Review: IBC Bank - Broken Arrow Oklahoma
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IBC Bank
3359 S Elm Place Broken Arrow, 74011 Oklahoma, U.S.A.
Phone:
918-497-2492
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IBC Bank ripoff fees and and closed account when I complained Broken Arrow Oklahoma
Stay far away from IBC Bank.
I opened an account at IBC Bank a couple of months ago. I had both a savings account and a checking account. On July 4th, I made an online transfer from my savings to my checking account in order to cover some checks I had written that day. IBC's online banking is the worst of all online baning sites I have ever used. It is massively confusing and full of disclaimers about if you transfer at a certain time it could take days to process the transaction.
Needless to say, my July 4th transaction took more than 3 days to post to my account. Since when did it take 3 days for an electronic transfer to take place between two accounts at the same bank?!?!?! This trasfer delay caused my account to go negative and the massive fees that they piled on caused even more overdraft charges to be piled on my account.
It would be bad enough if this was the end of the story, but the treatment I received by the bank manager and the regional manager was incredulous. All the bank mangager could offer was to repeatedly try to explain to me the way their system processes online transers and how things could be delayed at certain times.
The next time I spoke to the bank manager the story became that she had talked to their online banking department and had all the records of my online transactions and I, in fact, had not transferred the money on the 4th as I stated previously. The conversation ended with the manager refusing to do anything and myself, still disputing the rediculous overdraft charges. The bank manager then informed me that she would check to see if she could find more info from the online banking department to confirm my July 4th transfer.
Amazingly, instead of contacting me the next day as the manager said she would, she decided to just close my account. When I contacted the manager she simply stated that "they closed the account because it had gotten so negative".
Instead of addressing a customers disputes, IBC Bank just closes customers accounts so they don't have to deal with them. Of course closing my account without any notice whatsoever caused EFTs and payroll deposits to bounce and generally cause me a huge hassle. Of course, IBC did accept the first payroll deposit so they could take out their hundreds of dollars of fees first. Then, amazingly, closed an account that still had a positive balance in it.
Don't expect to receive any help from the IBC corporate offices, as the regional managers and higher ups just refuse to talk to a lowly customer that has been screwed over.
STAY FAR AWAY FROM IBC BANK AND IF YOU GET SCREWED LIKE I DID, BE SURE TO REPORT THEM TO THE TEXAS DEPARTMENT OF BANKING: www.banking.state.tx.us/
Brad
Broken Arrow, Oklahoma
U.S.A.
I opened an account at IBC Bank a couple of months ago. I had both a savings account and a checking account. On July 4th, I made an online transfer from my savings to my checking account in order to cover some checks I had written that day. IBC's online banking is the worst of all online baning sites I have ever used. It is massively confusing and full of disclaimers about if you transfer at a certain time it could take days to process the transaction.
Needless to say, my July 4th transaction took more than 3 days to post to my account. Since when did it take 3 days for an electronic transfer to take place between two accounts at the same bank?!?!?! This trasfer delay caused my account to go negative and the massive fees that they piled on caused even more overdraft charges to be piled on my account.
It would be bad enough if this was the end of the story, but the treatment I received by the bank manager and the regional manager was incredulous. All the bank mangager could offer was to repeatedly try to explain to me the way their system processes online transers and how things could be delayed at certain times.
The next time I spoke to the bank manager the story became that she had talked to their online banking department and had all the records of my online transactions and I, in fact, had not transferred the money on the 4th as I stated previously. The conversation ended with the manager refusing to do anything and myself, still disputing the rediculous overdraft charges. The bank manager then informed me that she would check to see if she could find more info from the online banking department to confirm my July 4th transfer.
Amazingly, instead of contacting me the next day as the manager said she would, she decided to just close my account. When I contacted the manager she simply stated that "they closed the account because it had gotten so negative".
Instead of addressing a customers disputes, IBC Bank just closes customers accounts so they don't have to deal with them. Of course closing my account without any notice whatsoever caused EFTs and payroll deposits to bounce and generally cause me a huge hassle. Of course, IBC did accept the first payroll deposit so they could take out their hundreds of dollars of fees first. Then, amazingly, closed an account that still had a positive balance in it.
Don't expect to receive any help from the IBC corporate offices, as the regional managers and higher ups just refuse to talk to a lowly customer that has been screwed over.
STAY FAR AWAY FROM IBC BANK AND IF YOU GET SCREWED LIKE I DID, BE SURE TO REPORT THEM TO THE TEXAS DEPARTMENT OF BANKING: www.banking.state.tx.us/
Brad
Broken Arrow, Oklahoma
U.S.A.
4 Updates & Rebuttals
Brad
Broken Arrow,Oklahoma,
U.S.A.
you are correct
#2Author of original report
Tue, August 01, 2006
You are correct. The transfer most definately isn't instant. But you are missing the point. It SHOULD be instant. I could understand if it was another financial institution, but this is at the same bank. I've had MANY bank accounts and have never had anything BUT and instant transfer between accounts. The bank manager even agreed with me that it should be instant. Unfortunatly, they'd rather falsely claim that "I must have transfered it later because it would never take that long." Beside all of that, I'm much more upset about the treatment I received from the bank when questioning the fees. If you dispute fees on your account at IBC, they just close your account and kick you out the door.
Robert
Wallingford,Connecticut,
U.S.A.
Brad.
#3Consumer Comment
Tue, August 01, 2006
If there are disclaimers all over their web site it would seem to me that the transfer isn't as instant as some may think. They must put the disclaimers there for a reason other than to just fill up web page space.
Brad
Broken Arrow,Oklahoma,
U.S.A.
Online transfers are instant
#4Author of original report
Mon, July 31, 2006
Online transfers between a checking and savings account at the same bank should be instant - holiday or not. I can't believe that they'd close your account without notifying you. I'd contact the BBB and and whoever regulates banking in your state.
Robert
Wallingford,Connecticut,
U.S.A.
Perhaps you should have transfered the funds first.
#5Consumer Comment
Mon, July 31, 2006
Wait for the transfer to post to your account, then draw against it. Seems you jumped the gun a bit despite the online disclaimers and it being a holiday.
