- Report: #744385
Complaint Review: iboats - Draper Internet
Reported By:
Patti -
Kirkland, Washington, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
iboats
Draper, Internet, United States of America
Phone:
1-801-571-0071
Web:
iboats.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
iboats BEWARE OF IBOATS.COM! Draper, Internet
Save your money and your sanity. Do not buy a custom boat cover from iboats.com. We are still trying to get our $600 back for a "custom cover" that was 2 feet too short and came out of the box with bird poop on it.
Here's our story. Ordered a cover online to fit our 17' Boston Whaler using iboat's pre-fabbed boxes (we checked 17' Boston Whaler and gave the year.) The cover arrived quickly. Problem is that it was 2' too short. Iboats told us to send them photos showing the cover on the boat before they'd accept the return. We did. Then they argued from the photos that our outboards were preventing the cover from fitting. Mind you, the motors do not interfere with the cover's length. Even w/o motors the cover would be 2' too short. (Note to iboats: most boats come with motors.)
Graciously, iboats nonetheless gave us 2 options. Either they'd send us extra material to sew onto the cover (seriously, they offered this), or they'd accept our return for a $30 "restocking" fee. With some negotiation they eventually agreed to eat the restocking fee. I returned it. Postage cost me $30.
Yesterday, a week or so after we mailed it back for our credit, iboats sends me an email. They are refusing to credit us b/c of the bird poop. The poop that came with the cover. So, while I wait for the cover to arrive so I can scrub off the poop and then spend another $30 to mail it back AGAIN for a credit (hopefully), I thought I'd try to save someone else from buying a great, big, fat headache. Do yourself a favor. Find a local cover-maker who knows how to measure a boat and STAY AWAY FROM IBOATS. They have the worst quality boat covers and customer service I've experienced anywhere.
Here's our story. Ordered a cover online to fit our 17' Boston Whaler using iboat's pre-fabbed boxes (we checked 17' Boston Whaler and gave the year.) The cover arrived quickly. Problem is that it was 2' too short. Iboats told us to send them photos showing the cover on the boat before they'd accept the return. We did. Then they argued from the photos that our outboards were preventing the cover from fitting. Mind you, the motors do not interfere with the cover's length. Even w/o motors the cover would be 2' too short. (Note to iboats: most boats come with motors.)
Graciously, iboats nonetheless gave us 2 options. Either they'd send us extra material to sew onto the cover (seriously, they offered this), or they'd accept our return for a $30 "restocking" fee. With some negotiation they eventually agreed to eat the restocking fee. I returned it. Postage cost me $30.
Yesterday, a week or so after we mailed it back for our credit, iboats sends me an email. They are refusing to credit us b/c of the bird poop. The poop that came with the cover. So, while I wait for the cover to arrive so I can scrub off the poop and then spend another $30 to mail it back AGAIN for a credit (hopefully), I thought I'd try to save someone else from buying a great, big, fat headache. Do yourself a favor. Find a local cover-maker who knows how to measure a boat and STAY AWAY FROM IBOATS. They have the worst quality boat covers and customer service I've experienced anywhere.
2 Updates & Rebuttals
Patti
Kirkland,Washington,
United States of America
iBoats - All Talk, No Action
#2Author of original report
Mon, August 08, 2011
This is the first time IBoats has acknowledged that the mistake was theirs. It now also appears they are offering to reimburse me the ~$70 I've spent to return the cover twice. If they do reimburse me I will post it on Ripoff so you can judge their actions for yourself. Until then I remain out the cost of the cover and postage for two returns. As for the poop on the cover, it must have occurred in Carver Industries' manufacturing warehouse bc we had the cover on the boat only for 10 minutes, long enough to see that it was too short and to snap some photos, and we rolled it up inside the house so it would not touch the ground. Still I happily cleaned it off like they asked me to do b/c I just want my money back. I returned the cover more than a week ago. I still haven't received an email, a phone call, or a refund. My recommendation continues to be AVOID IBoats.
iboats.com
USAExplanation
#3UPDATE Employee
Fri, August 05, 2011
We appreciate Patti sharing her unfortunate experience with us (iboats.com). I think anyone who went through this same experience would feel frustrated. We would like to provide some additional information on what took place with this order.
For this particular cover, the pattern ended up not being the right fit for the customer's boat (was 2 feet too short). Due to each cover being made-to-order with the fabric and color choice produced specifically for each customer, the cover manufacturers charge a re-stocking fee as they do not inventory pre-made covers. Of course, when the return is due to the manufacturers' or iboats' error, we waive the re-stock fee and pay for the return shipping.
iboats waived the re-stocking fee for the customer. When the warehouse received the cover back it was not in "new and resalable condition" as our return policy requires (it had bird droppings on it). As each cover is made-to-order and is never exposed to the outdoors until it arrives at the customer's doorstep. This is why the credit was denied. The bird droppings could not have been on the cover upon delivery. The customer sent pictures of the cover on the boat and the cover did not have any droppings on it.
Again, we sincerely regret the customer feels she was not treated fairly and we are happy to revisit the situation again to ensure we both have all the facts in order.
