Red
houston,#2Author of original report
Thu, June 18, 2009
First off after the first month they don't cover shipping charges to have it sent back. This is lame, when you pay more then enough on your Warranty(question how often this changes). So they sent me out the replacement Liquid CPU Cooling, but they sent out the cheaper one. The one we didn't agree on, which was the Liquid CPU Cooling. There supervisor proclaims it was just as much my fault as the tech support. So I told him to dig up the phone call, u know this call is being recorded. He said they didn't keep recorded phone calls for this long. GEE, it's been all of 4 or 5 days now. So they charge my card again to sent out the one they should have sent in the first place. Now they want me to pay to have them both sent back. Wish I could do a 8 month old charge back on the old credit card. When I told them this was clearly a deviant doing from MR. BRIAN himself as some bad joke because he didn't like me, he didn't suggest that such behavior was out of the question by his tech support team. You know, being I have to pay to have it sent back. This is how you get treated when you can't help but show ur unhappy that you have been mislead by them. We went on to talk about how we never had an an agreement on the replacement product, and that was the reason he was to send out the liquid cooling again. I thur at him that the replacement they were offering was $40 less then the one I paid for. He said it wasn't true, after telling him that according to the prices on there webpage it is. He without telling put me on hold for 5 mins. After doing so came back and said it wasn't the same product. Just had the same name, guess I'm a fool. He went to apply that this cooler was just as good as the one I have, and that the pricing is almost the same. About 5 mins after saying that he slipped when I asked if it cooled just as well, his reply was "No". Reason; it's a cheaper less effective product. This was of course after the reasoning of him trying to sale me on the new cheaper product. After he said he would send out the liquid cooler.