- Report: #1045887
Complaint Review: IBuyPower - El Monte, CA 91731 Internet
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Author Not Confirmed
Why?
IBuyPower
11581 Federal Drive, El Monte, CA 91731, Internet, United States of America
Phone:
Web:
www.IBuyPower.com
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Business Rating:
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IBuyPower 4 Months and still no laptop, Internet
A few months ago I bought a laptop from IBuyPower and it has easily been my worst purchasing experience. I ordered my $1855 laptop on 12/07/12 and as of today, 4/24/13, I do not have my laptop. When I did initially receive it the video card was non-functional, after three weeks of talking with their support I finally was able to send it back to them. I sent it back to them for repair on 2/14/13, they said it would take 5-7 business days to get it back to me and I would get an email when it was done.
When I emailed them in March they replied with one sentence saying it wasn't ready and to email back in a week. Finally they sent an email on 3/21/13 saying it was shipped... but it wasn't, the fedex tracking number says 'Shipment information sent to FedEx.' Thats it. I asked for a refund and have just been ignored. I still do not have my computer. Oh yeah, and one last thing, I paid $50 extra for a rush order... Stay away from this company.
When I emailed them in March they replied with one sentence saying it wasn't ready and to email back in a week. Finally they sent an email on 3/21/13 saying it was shipped... but it wasn't, the fedex tracking number says 'Shipment information sent to FedEx.' Thats it. I asked for a refund and have just been ignored. I still do not have my computer. Oh yeah, and one last thing, I paid $50 extra for a rush order... Stay away from this company.
