- Report: #176260
Complaint Review: IC Power - Sun Valley California
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Author Confirmed
Why?
IC Power
Technical Support 10671 Lanark Street Sun Valley, 91352 California, U.S.A.
Phone:
800-242-1922
Web:
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IC Power ripoff Sun Valley California
Do Not Buy Computers/Laptops from this IC Power, they do not support their product! DO NOT BUY AN IC POWER FROM WALMART! I found this website when I was looking for some help with my IC Power 15.0" Laptop, 1.5 GHz Intel Celeron M Processor 340.
Got this at Christmas for 449. did my homework, (read some good things on notebookreview.com) and my son loved it, it is light, nice looking and quiet. The wireless was crap, as has been said in here.
60 days later, one of the hinges breaks! ( 3 days later the other one fell apart too) I call Walmart, get the same deal, 15 day policy, call ICPower.
Im on hold 30 minutes and flip into a voice system, I leave a message and repeat the next day and the next day, I email them and never once did anyone respond! I called my credit card to dispute the charge, (they said I have a good case) and then I tried Walmart again, I asked for supervisor this time.
A very nice helpful lady name Michelle, offered to give me a store credit with 20% off and free shipping on a replacement laptop of my choice, and UPS will pick up this one. So Im very happy to have that, but honestly, if IC Power would of just offered to repair it, we would of rather kept it!
They need to get their act together if they want to sell electronics! The bad side is, I can pick up a laptop for the same price or less right now somewhere else, so now Im faced with buying another laptop and just taking the credit and using it over time from Walmart. (I shop there and like it, so I will use it up eventually)
IC Power needs to get their act together! They wasted my time and ruined my Christmas Gift!
Blair
Bay Area, California
U.S.A.
Got this at Christmas for 449. did my homework, (read some good things on notebookreview.com) and my son loved it, it is light, nice looking and quiet. The wireless was crap, as has been said in here.
60 days later, one of the hinges breaks! ( 3 days later the other one fell apart too) I call Walmart, get the same deal, 15 day policy, call ICPower.
Im on hold 30 minutes and flip into a voice system, I leave a message and repeat the next day and the next day, I email them and never once did anyone respond! I called my credit card to dispute the charge, (they said I have a good case) and then I tried Walmart again, I asked for supervisor this time.
A very nice helpful lady name Michelle, offered to give me a store credit with 20% off and free shipping on a replacement laptop of my choice, and UPS will pick up this one. So Im very happy to have that, but honestly, if IC Power would of just offered to repair it, we would of rather kept it!
They need to get their act together if they want to sell electronics! The bad side is, I can pick up a laptop for the same price or less right now somewhere else, so now Im faced with buying another laptop and just taking the credit and using it over time from Walmart. (I shop there and like it, so I will use it up eventually)
IC Power needs to get their act together! They wasted my time and ruined my Christmas Gift!
Blair
Bay Area, California
U.S.A.
