- Report: #630734
Complaint Review: ICM - Internet Cash Machine - Foothill Ranch California
Reported By:
Jeff -
Buford, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ICM - Internet Cash Machine
6741 Portola Pkwy., ste 1E #912 Foothill Ranch, 92610 California, United States of America
Phone:
8778633088
Web:
www.icmwebsites.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ICM - Internet Cash Machine BAIT AND SWITCH Foothill Ranch , California
I purchased a package for $2.97 that was to be mailed to my house and "should be received in a couple days". I left the following day for vacation. While on vacation, received a call from Carlos wanting to help me set-up my account. I told him that I was on vacation and had not received the package, but would call him back upon my return home.
After returning home I went to the grocery store to pick up some items and found that my card was denied. I called the credit card company and was told that they placed my card on temporary hold due to possible fraud from a purchase on the internet for $149.95. I told them I had not authorized the charge. I called Carlos back and told him that I had not authorized the charge and had not received the package. He reffered me to call 877 863-3088 for customer service. I spoke to Edward and told him of the situation. He said that I should have received an e-mail stating that I had 72 hours to cancel or be charged the $ 149.95. I told him that I didn't have to cancel something i did not authorize. He also told me he would re-send the package via mail but "the info in the package was not very helpful" I have since left numerous messages for a manager(Matthew Alexander) who has yet to ever return one of my calls. I also spoke to Jenny who was not of any help other than to say they were a privately owned company and the owners did not take calls "that was her and Matthew's job".
The company does not tell you that you will receive an e-mail outlining the $149.95 charge, but claims that to be what you agreed to.
The company is a fraud and nothing more than a scam that I will be reporting to CNBC as well since they claim to have been seen on their network.
1 Updates & Rebuttals
Director of Operations
Foothill Ranch,California,
United States of America
Customer did not cancel the account until long after the trial period ended.
#2UPDATE Employee
Thu, August 12, 2010
This customer signed up on 4-5-10. This account was only canceled on 4-10-10 when the customer called in to cancel this account. The terms and conditions of the sign up were clear, there is a $149.95 charge after the trial period of 3 days is over. If the account is not canceled during the trial period the one - time charge of $149.95 is due. The date is now 8-12-10, which is outside the stated cancellation period. The account is canceled, but no refund will be offered.
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This customer signed up on 4-5-10. This account was only canceled on 4-10-10 when the customer called in to cancel this account. The terms and conditions of the sign up were clear, there is a $149.95 charge after the trial period of 3 days is over. If the account is not canceled during the trial period the one - time charge of $149.95 is due. The date is now 8-12-10, which is outside the stated cancellation period. The account is canceled, but no refund will be offered.
