Jennifer and other staff member of the billing department was not listening me to refund charged $139.95 and ask me to go with BBB and any other place I like to complain including department of fair consumer Act, when I have posted my previous note on this ripoffreport she reply to the website by providing her wrong ext# to get my refund !!! Another carelessness of customer service..
JENNIFER is ASKING ME TO CALL her wrong EXT# TO GET THE REFUND(PROVIDed INCORRECT PHONE EXTENTION # even if they have my CC and address info to mail me check !! They are irritators.......) Please FOX, DONOT WASTE your precious time behind this ICM if you are smart...
If they really want to refund, then they should call me and apologies for the situation, but they don't care as per hundreds of other comment on this single website. Also funny thing is jennifer mentioned that number of complains of our consumer is still less than it should be as compare to number of transaction they do !!!
Fox, be careful, do not trap yourself in this website, they do not care their customers. I will try to help everyone by posting this message in every possible website so NO one get trapped by them again. GOD BLESS EVERYONE
Director of Operations
Foothill Ranch,#2UPDATE Employee
Thu, July 22, 2010
We are unable
to locate this account with the name provided in the complaint. If we could
be provided with the customers actual name or the last 4 digits of the credit
card used to signup for the program, we can locate the account and provide a
refund.
We are unable
to locate this account with the name provided in the complaint. If we could
be provided with the customers actual name or the last 4 digits of the credit
card used to signup for the program, we can locate the account and provide a
refund.