Complaint Review: ICMwebsites - Internet

If the credit card number, the last four digits, is correct for this customer, then a refund was processed.

IBM Websites has sent an attachment indicating a credit to me.  However, that is not an official credit receipt, but only a typed statement in their own records.  Attached is a message from my bank indicating NO CREDIT/REFUND of the $139.95 charge to my debit card.  It has now been over a month since this unauthorized charge to my debit card was made.

I still await a credit to my check card as ICM Websites has repeatedly stated that they have refunded/credited.  Although they may show their internal record of a refund, it has not been made/received.  Their charge of $139.95 (unauthorized) was made on May 10, 2010...STILL WAITING....

Refunds were processed on 5-17-10 as the attached pictures confirms. If this customer is Avery from Mount Airy and her card ends in 8312, then she has been refunded. 

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I continue to await a credit on my debit card for the charging of the unauthorized $139 (plus) fees.  It is now May 27th.  Update please.................................

The credit records indicated by ICM Websites are their bookkeeping records...I used a debit card for the transaction so this is a credit that I don't have to wait a month to see on a charge account statement.  If truly refunded on 5/17/2010, it would not take this long to appear in my bank account.

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As of 5/20/10, no evidence of refund/cancellation when checking with my bank from ICM Websites (as they indicated).

Refund provided as the attached picture will confirm.

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Thanks...but as of 5-19-10, no evidence of refund when checked with bank.

Thank you for your correspondence in connection with the above-referenced matter.

In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer will also be provided a refund for the purchase, in the amount of $142.92.

If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.

Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.

Respectfully yours,

Internet Cash Machine Staff

Thank you for your correspondence in connection with the above-referenced matter.

In the interest of Customer Service, we have terminated this customers account and no further charges will be conducted on their account. This customer will also be provided a refund for the purchase, in the amount of $142.92.

If this customer is not satisfied with the product, the charges or the customer service, Internet Cash Machine, as a customer service gesture will assure that this customers account is terminated and no further charges will be conducted on their account by our office. This customer can keep any materials that were received as our gift.

Internet Cash Machine is committed to the success and satisfaction of all of its clients and conducts its business in compliance with all applicable laws, rules, and regulations.  Please contact our office directly if we may be of any further assistance.

Respectfully yours,

Internet Cash Machine Staff

I e-mailed your customer service department with the info requested.  My city is Mount Airy, Maryland...last 4 digits of phone no. - 3875

We are unable to locate this account with the name or city provided in the complaint. If we could be provided with the customers actual name or the last 4 digits of the credit card used to signup for the program, we can locate the account and provide a refund.

We are unable to locate this account with the name or city provided in the complaint. If we could be provided with the customers actual name or the last 4 digits of the credit card used to signup for the program, we can locate the account and provide a refund.

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CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

The Rip-off Report suggests that real names not be used.  I will e-mail you with my full name.

Your reply does not explain why the $139 charge was made before the kit was received and the "trial period" was over or why I never received the kit (as of this date).

 We are unable to locate this account with the first name and last name initial provided in the complaint. If we could be provided with the phone number used, or email address used or the customer's city of residence, we can locate the account and provide a refund.