Complaint Review: Icon Health and Fitness - Logan Utah

I bought a tredmill from Sprots Authority because it was advertiesed to work over the internet. The basic reason I bought this tredmill was the fact that ifit.com advertised that they could control, monitor, and keep records of workouts. When I first got the tredmill it came incomplete and I had to buy the heart monitor peace of the treadmill as it did not come with it, nor did I get a cable to hook up to the computer to do the workouts over the interenet. Then after finally recieving these parts that I had to order and pay for I was unable to get it to work and was told that I had to pay for a techinichian to come out and look at the problem. I have only had the tredmill for 2 weeks. Finally after bickering with them they sent me CD in the mail for free to see if that would work. It did problem resolved. But not without argument and extream frustration on my part. Then after reviewing their website not all functions that were advertised were functional and they had release dates of each functuanality of the website and equipment that one could purchase. As dates passed the dates were changed on the website and one was still unable to purchase what was advertised. After coutless emails, I it takes them approx. 4-5 days to get a return email. With nothing but appoligies. The beginning of Dec. I ordered 3 Cd's and one VCR tape I believe. I was told my order would be sent in 2-3 weeks. Dec. 1st. email reads as follows: "Thank you for your order. Your Customer Order Reference # is WB504799I . Please use this number in any correspondence." My repsonse email is: "How long will it take for this order to arrive and how will it be shipped? Is there a tracking number? Thanks." Their response: "David, This order will take 2-3 weeks max from the time that you ordered. It will be shipped through UPS, but we do not have a tracking number yet. It hasn't been shipped, but when it does, we will have that. Sales Icon Health and Fitness P.S. If you have any further questions, call Direct Sales at 1-800-727-9777." In other words, don't email any more. My email: Why do you constinatly say that something will be offerred on a specific date and when the time arrives you change the date you're going to offer the service. You have now done this for the last two months on various items. Can you please commit to a date and stick with it. Thank you...just a friendly suggestion." Their response: "Thank you for contacting iFIT.com. We realize that there is frustration when release dates are not met and some of our website features and accessories are delayed. However, we would rather delay the release of these items than provide you with incomplete, underdeveloped, or under-tested features. We are dedicated to providing you with the best service and features possible. For this to happen, we have had to delay the release of features such as the personal training and competition so that they will coincide with the release of the i2 box once thorough testing has been completed. We ask for your patience as this process is completed and ensure you that we take great pride in releasing features only once their development has been complete. The release on any such items prematurely would not be fair to our customers that expect our product to function as advertised. If you would like to send a letter regarding this issue, it can be sent to: Icon Health and Fitness iFIT.com 1500 S. 1000 W. Logan, UT 84321 Tyler N. iFIT.com Online Services My Response to this is why advertise something to be released on a certain date that is according to them is not safe without being tested? Release dates on this website are COUNTINUSLEY BEING CHANGED. One item reads Dec. 15, then reads end of Dec. then reads January. This has occured on three different items. When inquiring on my order, I can't seem to get a resposne. I was told to wait 3 weeks and now I am told there MAY be something on back order. MAY!?! They won't check!!! What kind of answer is may??? I have spent $1100 on this tredmill and have not gotten anything promised in the add. When it has become available it has always been a fight with this company. When I called the number on the BBB website...for the complaint person. I have yet to get a call back.

I would preferably like my money returned on everything I have paid for. The tredmill, the CD's (which have not been paid for yet) and the cable I had to buy. I don't think this will happen, but I would like an answer to my when I can expect my order. It was due to be here before Christmas and now I'm luck if I get it before Jan. This company has continusly ignored my emails and takes an attitude of you'll get it when you get it. That's unexceptable. Explations are required and simply saying they are still testing is unexceptable. If you post dates you should meet them, and this company has yet to meet a date on anything other then charging a customer for crappy service.

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