- Report: #994507
Complaint Review: iFit - Internet
Reported By:
Carrolf -
Ocala, Florida, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
iFit
Internet, United States of America
Phone:
Web:
www.ifit.com
Categories:
Business Rating:
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iFit Icon, NordicTrack, Proform Website Ripoff, Internet
iFit has constantly had their website down. When calling customer support they will not tell you it is their website/server problem. They only give a date when the "problem will be resolved". That date comes and there is still the same problem, all this time there is no notification on the website and they are still signing up new people. This is a total ripoff of anyone buying a Nordic Track or Proform workout equipment that uses iFit. This is the main reason people shell out the extra money for this equipment. I want the Google Maps workout and the purchased and free Julian Michaels workouts that this product is supposed to be able to use.
1 Updates & Rebuttals
Alavana
Internet,United Kingdom
Confirmation of this Report.
#2Consumer Comment
Sat, January 12, 2013
For longer than 45 days, iFit has not had a working website to offer to its members. An apparent upgrade that has resulted in effectivelty, a `downgrade` for its users was not thought out or planned properly to limit the inconvenience caused.
Their iFit Live Facebook page has been constantly bombarded with comments of discontent and frustration, one week after another and with no end in sight is likely to continue for quite some time to come. A nine day pre-notice given of 12 January for this to be working has now been missed and information posted to the effect of no current ETA.
Besides being the biggest embarrassment in the history of modern technology, they continue to promote and sell products with Google Maps which clearly is not a functioning aspect of this product.
I wsh iFit every success in putting this right - but public awareness is a big priority when spending a large sum of money when products do not work as advertised.
