- Report: #534470
Complaint Review: Ifriends - Wpi*ifriends - Internet
Reported By:
Gene -
Oil City, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Ifriends - Wpi*ifriends
Internet, United States of America
Phone:
Web:
www.ifriend.com
Categories:
Business Rating:
(0)
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Ifriends - Wpi*ifriends bank card charges that cannot be discontinued, Internet
This company charges my checking account via my bank card
This company will not allow me to discontinue my account through my bank card. I used the bank's stop-pay and payed a $32 fee to stop payment to this firm. The next month the charges were back on my account.
The company has reformatted their website so access is impossible for me to discontinue my account through them.
1 Updates & Rebuttals
Sarah
Lake Worth,Florida,
U.S.A.
Reply from iFriends
#2UPDATE Employee
Fri, December 11, 2009
We found Genes account and have cancelled it. We have also issued refunds for the charges in question.
Unfortunately, although Gene contacted his bank about the charges, he never contacted us to let us know that he had any issues or concerns about his membership, or that he wanted to cancel it. We provide a cancellation link on every page of our service, along with information on the different ways to contact us. Had Gene contacted us directly, either by using our online help tool, by emailing us, or by calling the toll-free number provided on each of his monthly statements, we would have been happy to cancel the account and refund the charges, as we have now done.
If Gene has any further questions, we encourage him to contact our Customer Care department by calling 1-800-243-9726. We are available 24 hours a day, 7 days a week.
