Sarah
Lake Worth,#2UPDATE Employee
Thu, December 17, 2009
We have not been able to locate Danthemans account. We encourage him to call us immediately so that we can resolve any outstanding issues. We will be happy to refund the charges and provide whatever assistance we can. Our Customer Care center can be reached by calling 1-800-243-9726, a toll-free call.
The dollar charge that Dan references is clearly disclosed to customers before an account is created. This charge is fully refundable upon request, and is always applied as a credit to any other charges the customer incurs.
The only reason that a customer will see charges from us is if that customer participates in premium areas of our service, or chooses to upgrade to a premium membership. Information about charges is provided in advance, and a customer must affirmatively choose to participate in premium areas.
We look forward to hearing from Dan so that we can resolve the issue.