- Report: #181489
Complaint Review: IFriends - Internet
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Author Confirmed
Why?
IFriends
http://www.ifriends.com Internet, U.S.A.
Phone:
800-2439726
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
IFriends ripoff charged me after just requesting my credit card for age purposes Internet
For at least 8 months now I have been charged by Ifriends for a service that I wasn't wanting to keep. I did sign up for a free account, but I was just requested by them to give them a credit card number for the sole purpose of verifying my age.
Since that time, for at least 8 months, my debit card has been charged for the amount of $9.50 each month, and I see this as a sign of fraudulent charging. I did not realize my card was being charged each month until just recently, but would request that my money be refunded, for I have not even used the Ifriend service.
It was a scam that I did not realize, and when I tried to use it, they wouldn't even allow me the supposedly "free" service they were offering. Nothing on the website worked properly, so again, another sign of scamming for my credit card number so that they could use it to secretly charge me each month.
James
Provo, Utah
U.S.A.
Since that time, for at least 8 months, my debit card has been charged for the amount of $9.50 each month, and I see this as a sign of fraudulent charging. I did not realize my card was being charged each month until just recently, but would request that my money be refunded, for I have not even used the Ifriend service.
It was a scam that I did not realize, and when I tried to use it, they wouldn't even allow me the supposedly "free" service they were offering. Nothing on the website worked properly, so again, another sign of scamming for my credit card number so that they could use it to secretly charge me each month.
James
Provo, Utah
U.S.A.
1 Updates & Rebuttals
Steven
Lake Worth,Florida,
U.S.A.
Reply from iFriends/Webpower Customer Service - 800-IFRIEND
#2UPDATE Employee
Wed, April 26, 2006
Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details related by James. However, the scenario described in the complaint is not one that realistically could have occurred on our web site. The "free" membership offered by our service really is free. All subsequent charges incurred by any viewer on our service are clearly and conspicuously disclosed in advance -- including use of a prominent icon and multiple clickthroughs in any instance in which a customer will incur charges. No customer could possibly incur charges on our service without advance disclosure of such charges and numerous multiple click-throughs by the customer to indicate their affirmative consent (and acknowledgment of their consent) to such charges. Moreover, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes. We therefore encourage "James" to contact our 24/7 Toll Free Customer Service Center at 1-800-IFRIEND regarding concerns he has on any remaining outstanding charges. We sincerely regret any misimpression that James may have about our services and our company. In addition to the iFriends web site enjoying 10 years of uninterrupted service, our company also has a spotless 10-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses". The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.
