Kathy
Decatur,#2Author of original report
Mon, November 14, 2005
On 11-5-05 I received a credit of 272.33, although it is not all they owe me, I was excited to get this money back. I emailed them again at [email protected] and told them they still owed me the 61.22, she emailed me the next day and told me to expect another credit within 10-14 days, so I'm still waiting for a total refund but I am glad to get a portion of my money. The one bad thing is when they took the money from my account I was charged a $100.00 overdraft fee, I won't be reimbursed for that but will be happy with the rest of 61.22. Try what I tried and hopefully you will receive a credit as well.
Kathy
Decatur,#3Author of original report
Fri, November 04, 2005
On 11-2-05 I sent an email to [email protected], I received a reply TODAY, 11-3-05!!! I also called 1-800-974-8590 (before I looked at my email) and low and behold I only stayed on hold for 7 minutes. The same woman who wrote me the email answered the phone (Nakira? I think) She "promised" me that my refund would be credited within 7-10 business days from 11-4-05. We will wait and see. But I did mention all the bad publicity and that I knew many people who were having the same trouble that I am, she stated "yes I know about that" but that was it, she wouldn't talk to me about it. Anyway try those two things and see what information you get!! Good Luck!