- Report: #1155868
Complaint Review: IKONA Yumsoftware Center - Ontario Select State/Province
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IKONA Yumsoftware Center
Ontario, Select State/Province, Canada
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IKONA Yumsoftware Center smartsoftwaresupport.com Software doesn't work. Refused to give me their telephone number. Ontario Canada
I ordered a cmplete 32 bit download of Windows 7 Pro on my computer. It took the service tech over 10 hours to get it loaded. It does not run on my machine without freezes and other system stoippers.. All kinds of problems exist now that never existed before. The quality of tech support is not accommodating. They refused to give me a number to call. I am told by tech professionals, with whom I have spent over 20 hours time monitoring remote access, that the software would never wpork on my machine and the only alternative if I was going to get the computer to work again was to remove Win 7 and reinstall XP. I am told by IKONA that it is my fault for not knowing the software was incompatible. They were in charge of the download and should have had the ability to assess compatibility. My computer as is is virtually unusable.
1 Updates & Rebuttals
Margie
Cordova,Tennessee,
Issue Resolved
#2Author of original report
Thu, July 03, 2014
The issue described in this case has been resolved.
