Immigration Direct
United States of America#2UPDATE Employee
Fri, June 03, 2011
We deeply regret the above situation. We did conduct a full investigation into this matter. It appears that when the customer printed the form the address which was given for mailing was the most current address we had file with USCIS. We do not in any way misrepresent what services we offer or claim we are any other organization than who we are which is Immigration Direct. We make it as clear as possible on the services we provide including prior to any purchase of service our terms and conditions is prompted for further understanding. We did provide full refund in this case and we champion providing the highest level of customer service. It is disappointing and unfortunate that we could not satisfy the customer request fully. If you have any further questions or issues, please feel free to call us at 415-475-3175 or email us at [email protected]
Sincerely,
Immigration Direct Customer Care Team