- Report: #586277
Complaint Review: Impact Computers and Electronics - Hollywood Florida
Reported By:
DISGUSTED -
USA, Other, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Impact Computers and Electronics
2021 Coolidge St Hollywood, 33020 Florida, United States of America
Phone:
9549203100
Web:
WWW.IMPACTCOMPUTERS.COM
Categories:
Business Rating:
(0)
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Impact Computers and Electronics Impactcomputers.com Bait and Switch Con Artists ImpactComputers.com Cheat Customers is Standard Operating Procedure Hollywood, Florida
On February 23rd, I purchased a specific part for my scanner from IMPACT COMPUTERS online. The company sent a totally useless partthat would not even plug into my scanner.
Here is how I believe Impact Computers works: I order a carefully researched specific part that I need based on make/model number etc. They send me a different part that is useless to me. (Bait and Switch) I telephone them. Customer Service female(who is rude) lies to me and tells me they will send the correct part, & instructs me to return wrong part in the expensive UPS Express mail bag. I promptly return wrong part, expecting the correct part to be promptly sent as promised. Impact Computers receives the part back from UPS, ... now that they have a delivery documented, and a part returned, ...they now email me and say it is my fault because they sent the part I ordered and it is not defective (NOT!!! ) AND they are going to charge me a huge restocking fee $19.95 on my $53 purchase plus $10 return expense. They now have my money, the part I returned at my expense, and a delivery confirmation. They tell me to wait 15 business days for my refund. When I complain about any of this, they point to their policies posted online which support their dishonest practices (they will substitute parts at their whim).
I wait the three weeks (15 business days )and send two emails asking for my refund that has not come. In my opinion, Impact computers are professional scam artists who are making a living cheating and stealing from their customers. Do your homework before ordering anything from this company!!! Google "Impact Computers complaints" and see what comes up!!!! Judging from the number of similar complaints that I read, they have been doing this bait and switch scam for a long time (years), charging you huge restock fees and shipping expenses that are never refunded for their mistakes. (Not really mistakes because they send you wrong part on purpose?!?) They post lies and more excuses (policy) to respond to complaints. If you are a victim of this company contact the Florida Attorney General and you can file an online complaint or request a form to send in.
