Joe @ In Demand Enterprises
East Greenbush,#2REBUTTAL Owner of company
Sat, September 24, 2011
Simply put, this customer bought a 27 year old custom Jeep from our dealership after winning the auction on eBay. The eBay listing had over 100 pictures and clearly stated the Jeep could use a paint job for the fiber glass body. When he received the Jeep, he was disappointed in the condition and we reviewed the fact that he was buying it as a daily driver and that we explained it to be a driver condition vehicle, not a show truck. He said the transmission was leaking fluid and that seemed to be the only tangible complaint. I asked repeatedly for a copy of a bill for the supposed repairs and have yet to be given anything. I cannot compensate the customer until I know what we are refunding money for. eBay already ruled this in the dealership's favor and I am certain the BBB will do the same thing. Rip Off Report is the only place that he will be able to leave his remarks. Regardless, we do value our customers very highly and try very hard to please them all. If this customer would like to send us a copy of the repair bill for the problems they experienced, we would still offer to refund money to satisfy our customer. Thanks!