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  • Report:  #135093

Complaint Review: Incentive reward center - Delray Beach Florida

Reported By:
- Greenwood, Indiana,
Submitted:
Updated:

Incentive reward center
14545 J Military Trail #189 Delray Beach, 33484 Florida, U.S.A.
Phone:
954-337-9225
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Well I am getting really mad now. I have been trying to get a hold of Incentive reward center for the past 3 weeks to get them to update my last requirement for a 40 Gig Ipod. I fulfilled my Discover Card Clear Platinum more 5 weeks ago. I actually paid the bill last week.

I called the first day and it the machine said that they would return my call in 3-5 business days. I waited 5 days and didn't hear anything.

After that I have either called or left an e-mail on their contact us link at least once a day since. I have been polite, frustrated and angry. None of the message have worked.

I have filed a complaint with the state of Florida and have not heard anything back yet from anyone.

Needless to say I am very disappointed in the entire situation. What gets my goat more than anything is that my best friend did the process with no problems and got his Ipod with no problems. He also sent a picture of himself with the ipod and got 50 dollars back. Another friend started the process after I was done with all of my offers and has mailed in his voucher.

This is the worst customer service that I have ever experienced. It amazes me that the company's that are working with this company are still with them.

If anyone has any ideas that could help, I am open. Their terms and & conditions state that you have 90 days to get everything fulfilled and get your redemtion voucher to them. In two weeks, I will be there.

Gregg

Greenwood, Indiana
U.S.A.


5 Updates & Rebuttals

Gregg

Greenwood,
Indiana,
U.S.A.
Hopefully Finished Due to circumstances beyond our control

#2Consumer Comment

Tue, April 05, 2005

Just received an e-mail from Incentiverewards.com. Hopefully it is the last and I receive everything quickly and as promised "Dear Valued Customer: Thank you for your participation in our promotions. Due to circumstances beyond our control, we were unable to fulfill your gift through our regular sources. We are sending you a check for the value of the gift you registered for. Please use the check to purchase the product you are due. Please do not reply to this email as the account this is sent from is not monitored for incoming mail and you will not receive a reply. Please use the contact form provided at our website. Thank You, Support"


Gregg

Greenwood,
Indiana,
U.S.A.
Something that I found that worked was playing their own words back to them.

#3Author of original report

Fri, April 01, 2005

I got another Voicemail from Summer yesterday in response to a voicemail I left to follow-up on my account. On 3/14 she left me a message saying that I would get my iPod in 2-3 weeks. I called yesterday to check because Monday is 3 weeks from 3/14. I did something new though. I conferenced in my voicemail and played Summer's original message. It didn't play the date though. Summer called me back within about an hour and left another message saying that she transfered the request to fullfilment on 3/18. That means that today is only 2 weeks. She let me know that everything was moving forward and that I should have my iPod by week three. My bestfriend also got a call last week from Incentiverewardcenter.com saying that they were out of Ipods and he would be getting a check to buy one. I will keep updating this until I get my iPod. Something that I found that worked was playing their own words back to them. Hope it helps someone else.


Gregg

Greenwood,
Indiana,
U.S.A.
Another Update Has anyone else heard something similar lately

#4Author of original report

Wed, March 30, 2005

I got another message from Summer on 3/14 saying that my final offered had been fulfilled and that she would forward my paperwork to Fulfillment. She said that I should receive my Ipod in 2-3 Weeks. Monday is 3 weeks. Hopefully, I will get it or hear something by then. I also heard from my best friend that he is supposed to get a check next week because they are out of Ipods right now. I can't remember the exact amount, but it was more than enough to cover the cost of the new Ipod. Has anyone else heard something similar lately?


Gregg

Greenwood,
Indiana,
U.S.A.
Finally Heard Back

#5Author of original report

Thu, March 17, 2005

I just got a voicemail from Summer. It kills me because I was on the other line and couldn't switch over to get it too. Anyway, I got a message from Summer asking me to fax my verification to her attention at 561.997.1192. I will keep everyone updated as this progresses.


Momchil

Tucson,
Arizona,
U.S.A.
Got a check for $149.99 - be patient!

#6Consumer Suggestion

Wed, March 16, 2005

Hi Gregg, yes, I agree - customer service is not good - never returned calls, but did e-mail once. I received a check instead of the gift (NintendoDS game) - 149.99 USD - just as much I need to buy the game myself. I completed my requirement and mailed my voucher in the first week of January - received the check second week of March - 8-9 weeks. Not 2-3 but what is important is that I got it. I hope you too. But, man, you have to be more patient! These guys work for very small wages themselves probably. Nothing comes "really" for free so, this is what you have to pay :) I hope all is fine with you and you will receive your gift. Really do. Best regards,

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