Chad
austin,#2REBUTTAL Owner of company
Wed, January 25, 2012
This individual actually booked our walk to beach hotel category - SOUTH - of which the Knights Inn at that time was in that category.
We only began offering a "beachfront hotel category" for Spring - Break (this very year of 2012) which hasn't even taken place.
That's a fundamentally misleading assertion of which I can prove through emails (as well as confirmations) as to what category of property they booked.
Interestingly, that hotel if directed booked (not with us) had a price (even that year) of $299 plus a parking permit fee of $30 plus a wristband fee of $25 per person plus a "refundable" damage deposit of $50 per person (the hotels rarely give those back). In fact, our package price was less that that, and they received sit down, dine out restaurant meals at no extra charge, as well as our onsite discount program and free trip financing.
This individual that posted this also failed to mention that this is our CHEAPEST package / category we offer. We have 4 others that are more expensive/nicer/in better locations. I've always found it interesting that the cheap people are the complainers almost 100% of the time.