- Report: #1481807
Complaint Review: Infinite Auto Protection - Internet
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Author Not Confirmed
Why?
Infinite Auto Protection
Internet, United States
Phone:
1-888-734-7392
Web:
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Infinite Auto Protection Denied claim due to improper maintenance of vehicle even when proof of service was provided well withing Manufacture specs. Internet
This company does everything they can to deny your claim over anything they can make up. I submitted a claim that was denied due to improper maintenance even after proof was provided the the work was completed. I had a oil change done and the service co put on the receipt reccomended services that may be due based on mileage. I declined the service because the work had already be completed and provided proof. they said that because I didn't do the service anyway it was "Improper Maintenance" so claim denied.
There is no reasoning with these people, I have spent hours on the phone with them trying to get somebody with some sense of reason to listen to no avail. I have been hung up on twice by Rene, I have been thrown into the phone circle of death. I called back to the claims number instead of customer service and got the same person. Rene put me on hold for a supervisor then came back and said they were at lunch to call back in a hour. So I called back in an hour and they told me that the supervisors were gone for the weekend. so the following week I called and was told that they were going to re-open the claim to review the documents and they would call me back and guess what? no call back.. so I called agin after two more days of trying to be patient and they said that the claim was closed because of improper maintenance. My truck has been at the dealership now for a month, I have been more than reasonable and have complied with everything that the contract states and they still will not hold up their end. I have been ripped off.
1 Updates & Rebuttals
Johnny
Roselle,New Jersey,
United States
file a claim with the Michigan Attorney General for investigation into their Practices
#2Consumer Comment
Mon, December 14, 2020
You will need to file your disputes with the attorney General of Michigan so they may begin to look at the practices of this company, otherwise they will contiue defrauding people of their money and not offering payouts for the repairs they supposedly Guarantee
Attorney General of Michigan
517-335-7599
