Complaint Review: Infinite Auto Protection - Romulus Michigan

I brought my car in to get serviced at a Dealership for repairs. Prior to bringing the vehicle in, i attempted calling them and only the sales dept was receiving calls. Claims dept kept me on hold indefinitely. i emailed them and asked if they were just accepting sales calls and not taking claims. i told them in the email that if thatw as the case, i would like to just get my money back and go with a company that actually is operating.  a few days later after the weekend they contacted me.  i called them back  so i could  get an approval so that there are no issues.

I spoke to Matt who told me to bring it in to any ASE certified repair shop and they would speak to dealership once diagnosis was made.  This was on Friday before Labor day. they dealership contacted them and told them what the issues were. aside from the issues that i knew were wrong with the car,  ( Air Conditioner & Motor Mount) they told them that there were three other minor issues that needed servicing ( oil leak at cooler, transmission  and control arm and ball joint were loose) i spoke to matt and told them that i wasn unaware of any leaks, however, that whenever you bring to a dealerships, they always find something "wrong" in vehicle that needs servicing.

i then told matt, just worry about the two major issues and that i would take care of the minor issues so that there are no delays in gettim vehicle repaired. He then said that n adjustor had to be sent out to see the vehicle. i took them asnother 8 days befor ethat happened. i had to call back on numerous times to see what the hold up was.  Finally, i called again and was told that the adjustor inspected the vehicle and he stated that the issues were  "pre Existing" as they claimed,  all of them!!! and that no  part of the repairs were to be paid out! i was livid.  I got this warranty five months  ago and theyre claiming that ive been driving this vehicle with these issue, through summer, 3-4k miles have been put on the truck with these "pre-existing" conditions, through the summer heat, no AC,  and basically using that as an excuse to not pay out a claim. 

I told them what was the point of having a warranty company if they have no intention of paying.? they said that i would get a prorated refund ( i paid in one lump sum, not monthly).  they are making their money by basically denying claims or major claims and refunding months "under covered warranty!"   stay away from these people. before i signed up, i looked at their reviews and they were at 4 stars and now they are at 1.5 and its obvious that they are just scamming people out of their money with no intention of paying out claims.  Ususally warranty companies have an insurance company for this to pay claims but its obvious that they have no type of insurance so they are just collecting their money just to stay afloat by consistently denying valid claims.  this matter will not end here. i will pursue this further to put an end to scrupulous  companies taking advantage of people for their own gain.