- Report: #1075469
Complaint Review: Infusionsoft - Chandler Arizona
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Author Not Confirmed
Why?
Infusionsoft
1260 South Spectrum Boulevard Chandler, Arizona, USA
Phone:
1.866.800.0004
Web:
http://www.infusionsoft.com/
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Business Rating:
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Infusionsoft Insfusionsoft is a scam and salespeople are liars .. Nothing in return for our $1400 Chandler Arizona
Our company began contact with one of Infusionsoft's sales representatives, Chase Frost, who demonstrated various aspects of their system that was supposed to help automate our processes;most importantly, our customer registration page. This would include customers being able to select the swim lesson packages they would like to purchase, through an infusionsoft landing page and have that information translate into Infusionsoft as a new customer with tasks to be completed for that customer accordingly. We were promised many times that this would be no big deal and that many service companies, like Sunsational, use Infusionsoft for similar things. Unfortunately these promoises were nothing more than a big "sales pitch."
We were then assigned a “Success Coach” who would conduct a series of three phone meetings with us to assist her in developing our software, specific to our needs, with a launch date of February 1, 2013. Our first conversation was completely unsuccessful, We spent the entire hour explaining to Monica, the “Success Coach” what our company does and how it works, all information available on our website and all information that our sales representative was supposed to meet with her about.
We ended the first meeting with Monica Robinaugh under the impression that she was going to setup our first "campaign" the registration page.
Monica then proceeded to contact us repeatedly to schedule the second meeting even though nothing had been done about the first campaign. Below is an email portion that I sent to Monica:
“ I too was under the impression we would have the registration campaign somewhat set up by the meeting today or that you would let us know any additional information you needed from us with out organizing an hour long conference call.
We are anxious to have this program up and running smoothly by February 1st so please let me know how we can help in the most productive fashion. If you need anything from me personally please let me know and I will get right on organizing any information your need or answering any questions you have. I have already submitted to you my completed questionnaire for the second campaign “
Monica Robinaugh's response:
“Hello Ladies,
I went over the landing page with a couple of the gurus here and they suggested we break up the page to
a webform intro and then in to the scheduling section. I know you are wanting to get away from this form
but we can’t recreate it how you are wanting it. Todd suggested having a developer design it . I know you
didn’t want to hear that… I just wanted you to have the proper info. I’m a little green here still and said “yes”
before I completely understood the capabilities.
As far as a “campaign”….The goal is still to attract customers, deliver advertising to attract etc. I’m attaching
The link to the DFY campaigns to get an idea what process will be. Also, when you were assigned to me, I was told we were
only doing an initial call and then you were to be on hold till January so I wasn’t in a rush to get you started. “
Infusionsoft sold us software that was not capable of what was promised and did not fit the needs of our company, as they stated it would. It was a waste of time and effort on our part to spend time and meetings repeating what has already been “added to our file” to them be told that we would have to have a developer do it (which would cost additional money). They did not perform the service they promise to perform nor did they provide the software they were paid to supply.
Don't fall for the Infusionsoft trap - they are FULL off big promises and do not return on any of them. It is all a sales pitch and a total scam software company.
Email we sent to Monica Robinaugh ("success coach") in regards to the company and request for a refund (never heard back)
Unfortunately, it seems like your company uses a "bait and switch" tactic and does not live up to any of your salespersons claims. Chase, our salesperson, had told us that our "coach" would be setting up our registration process, among other campaigns; he did not mention anything about having to find and pay a developer to design our registration form. In addition, we expected you to have a general knowledge of our company prior to our first call, and this was definitely not the case. I find it extremely unacceptable that we had to spend the majority of our one hour "coaching" call giving you a background on our company and it was not until the end of the hour that you even understood how our instructors travel to clients pool locations vs. having a brick and mortar swim school.
Thus far we are extremely unhappy and find it hard to believe that we are supposed to pay $500/hr for a "green" employee who's job is to help us set up the software yet does not even fully understand how the software system even works!!!
"I’m a little green here still and said “yes” before I completely understood the capabilities."
Unfortunately this company seems like a scam and I would like to cancel and receive a refund for all monies paid. In addition there is multiple scam complaints online regarding Infusionsoft:
http://www.cybergenica.com/blog/business-post/20000-reasons-why-you-should-not-hire-an-infusionsoft-certified-consultant/
Please let me know how we can receive a refund.
