- Report: #1418748
Complaint Review: InmateCall.com - other other
Reported By:
Mildred -
San Antonio, Texas, United States
Submitted:
Updated:
-
Author Confirmed
Why?
InmateCall.com
9457 S UNIVERSITY B other, other, United States
Phone:
720-204-5537
Web:
InmateCall.com
Categories:
Business Rating:
(0)
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InmateCall.com VOIP TELECOM SO Complete Misrepresentation of Services Internet
Complete scam! Do not give these people your credit card information. Once you do they disclose what is really going on and at that point you know you have been had.
They say they will save you 85% on calls to the jail. They say on the first few pages that it will cost around $45 for unlimited time and calls to speak to the inmate then after you start giving your information the price goes up to $69. Still for unlimited minutes and number of calls that sounds like a pretty good deal. You pay the money and they send you an email with final instructions.
You have to go into the account of the people handling phone calls for that particular jail and set up an account. Then you have to put in this phone number that they assign you. You then have to give the inmate the phone number they assign you. The inmate calls that number and it somehow gets redirected to your actual phone. Oh yes and here is the kicker you have to put money into that account just like you would if you hadn't gone through InmateCall.com.
They also say if you aren't satisfied you can get your money back.
I gave my inmate that number that they assigned me after I put money into the jail account so he could call. I only put enough for one phone call. I gave him the number thinking he would be able to call back as many times as he wanted and we could talk as long as we wanted for that $69 I paid.
Not so. Because I didn't put anymore money on the jail account they wouldn't let the calls go through so I never actually talked to him. He kept calling the number thinking he was going to get to talk to me for as long as he wanted however many times he wanted to call because he believed it just like I did.
Everytime he dialed that number they were charging my account $34.60 under the name of VOIP TELECOM SO 9457 S UNIVERSITY B 720-204-5537.
I never answered the call but that didn't seem to matter. He didn't know what was going on so he kept trying to call. Meanwhile I was trying to get a refund but nobody answers the phone. I left messages that I was going to report them if they didn't give me my money back. Finally a supervisor called me back his name was Rico and said he would close my account submit a ticket for a refund and to call him back if I didn't see it in my bank within 5-7 business days. He also gave me his personal phone number to get in contact with him directly.
That number was disconnected. I was within a day $500 overdrawn at the bank for all the calls that came through that number they gave me even though I never spoke with anyone or answered the call for that matter.
My bank had to block the charges and issue me another card. My bank is filing a dispute and I'm reporting them here so this doesn't happen to anyone else.
