- Report: #18393
Complaint Review: Innovative Merchant Solutions - Calabasas California
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Author Not Confirmed
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Innovative Merchant Solutions
26520 Agoura Road Calabasas, 91302 California, U.S.A.
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Tell us has your experience with this business or person been good?
Innovative Merchant Solutions Had me sign an application - started charging my company outrageous fees for my credit card machine deceptive company dishonest ripoffs the business that doesn't give a dam Calabasas California
Some uneducated, ignorant salesman came to our door offering a to good to be true credit card processing company. We signed an application form and all went to hell after that.
We never received a contract or and contact from this company. They proceeded to deduct annual fees from our checking account. The first month they would not release our funds to our bank because they told us the amount seemed quite high.
We had checks bouncing and bills could not be paid. We cancelled in January of 2002 and are still getting billed $24.50 per month. It costs us $25.00 for a stop payment.
And we would have to do it every month because with this type of company it can only be a one time stop.
WHAT IS UP WITH THIS????????????????
Daniel
Kenosha, Wisconsin
We never received a contract or and contact from this company. They proceeded to deduct annual fees from our checking account. The first month they would not release our funds to our bank because they told us the amount seemed quite high.
We had checks bouncing and bills could not be paid. We cancelled in January of 2002 and are still getting billed $24.50 per month. It costs us $25.00 for a stop payment.
And we would have to do it every month because with this type of company it can only be a one time stop.
WHAT IS UP WITH THIS????????????????
Daniel
Kenosha, Wisconsin
1 Updates & Rebuttals
LeAnne
Calabasas,California,
Contractual Perspective
#2UPDATE Employee
Wed, June 19, 2002
This complaint has been researched to determine the source of the problem. We indicate that the consumer did sign a Merchant Application with a corresponding Merchant Agreement that disclosed all fees. However, our records indicate that we have also refunded the annual fee outlined in the agreement to satisfy the merchant's complaint. The consumer has stated that he cancelled his contract but the account was never closed and he continues to be debited $24.50. IMS has not received a request for termination. In fact, the account remains open to this day, and the consumer continues to utilize our services on a monthly basis. Therefore, we do not have any indication that the consumer is otherwise dissatisfied with our service. If he would like to close his account, Article IV, Section 4.01 of his Merchant Agreement does offer provisions for the closure of the account. Furthermore, the consumer states that he never received a copy of the Agreement, however he has both signed a document stating he has, and also completed a telephone conference call with this office to confirm that he was in possession of the document. Innovative Merchant Solutions has done all that it can to help assist the merchant and we are sorry to see that he is not satisfied with our service. We believe that we offer a valuable service to our customers in conjuction with quality customer service.
