- Report: #693400
Complaint Review: Innovative Merchant Solutions - Woodland Hills California
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Author Not Confirmed
Why?
Innovative Merchant Solutions
21215 Burbank Blvd. Suite 100 Woodland Hills, 91367 California, United States of America
Phone:
(818) 436-7800
Web:
http://payments.intuit.com/
Categories:
Business Rating:
(0)
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Innovative Merchant Solutions Intuit Payment Solutions Wrote to me in a recorded pre-sales chat that I could use my merchant account when traveling outside the USA, and then terminated my account as soon as I did so, on my very first transaction, citing m Woodland Hills, California
I had an ongoing 2-year relationship with my current credit card processor/merchant account. Looking at Intuitive's great rates, I was considering wanted to switch my merchant account to Intuit Payment Solutions. In an online chat, I asked whether I could switch my merchant account and start using it though I was outside the USA at that time. The sales rep wrote to me that this was not a problem. (Boy, am I glad I preserved that chat transcript!)
So all went well and my account was approved and set up in a day.
On my very first transaction - which was a test debit of $1 on my own credit card, my account was, quite incredibly put on hold. When I called I was told that they cannot allow me to access my merchant account from outside the USA. I pointed out that this was in direct contradiction of what their sales agent had written in the pre-sales chat. Bad luck. The next day they send me a termination notice citing "Foreign IP/ Security Risk." I am left in the lurch - my business, my reputation are at stake. Does this company care? Obviously not. Do they realize this is fraud at its obvious best? Certainly not.
So all went well and my account was approved and set up in a day.
On my very first transaction - which was a test debit of $1 on my own credit card, my account was, quite incredibly put on hold. When I called I was told that they cannot allow me to access my merchant account from outside the USA. I pointed out that this was in direct contradiction of what their sales agent had written in the pre-sales chat. Bad luck. The next day they send me a termination notice citing "Foreign IP/ Security Risk." I am left in the lurch - my business, my reputation are at stake. Does this company care? Obviously not. Do they realize this is fraud at its obvious best? Certainly not.
