Complaint Review: Instant Tax Service - Oak Park Michigan

On, 1-14-2012, I entered
Instant Tax Services to file taxes. I did not have My W-2's, so my last
check stub was used. On Tuesday, 1-17-2012, I took Instant Tax Service
my W-2's. Per one of the tax prepares my taxes will be sent out to the
IRS & State via Electronic file that day. During the process of
filing I was never consulted on Fee's, contract with the 3rd party or
themselves. I inquired about my taxed daily starting 1-20-2012 till
current on a daily basis. I had to request a copy of my taxes and the
portion of my W-2 that I was suppose to keep. Now that I those things
in my possession I was able to go on-line to get refund information from
the state and the IRS due to me having the numbers. I went to Instant
Tax Service on 1-31-2012 to see was my state check available due to it
being direct deposit in their account on 1-30-2012. I was told yes it
was deposited on 1-30-2012, but I have to wait until two business after
the deposit for processing. On 2-1-2012,I returned to Instant tax
Service, and again my refund was not available. I talk with someone
name Michelle in a Supervisory position, so I was told, and she listed
to my complaint and apologized all of my terrible services, gave me
$100.00 off my filing fee's which to learn was $479.00 that was unaware
of, due to it not being explained to me, I did not sign the contract
about it and their is no Fee Schedule posted. I signed the contracts
and dated them for 2-1-2012, after being explained the contracts, and
the discounted $100.00 was taken off, and being promised that my State
Refund will be at their office on 2-2-2012. Well on 2-2-2012, at
8:00p.m. I went to Instant Tax Service and my State Refund Check was not
available. I talk with Dewit,the manager, and he apologized on behalf
of Tax Tree for this, and stated that he was for sure that my State
Refund Check would be in on Friday 2-3-2012, but he is not promising.
He gave me his business card and private cell number to call and check
to see if it is there as a common courtesy. My problem is the
non-professionalism with this company who provides services to consumers
and has their monies, my monies, holding it and not releasing it for no
reason. I'm fearful that I may not received my refund at all or the checks will not be cashable or they bounce. They don't have any certificates of profession for their Tax preparers, no
Tax Fee Schedule posted, No phones,they direct all calls to a call
center and you just get excuses and more excuses. The are making promises that they are
not honoring. I paid for an E-file that would give me my refund in 7-14
days and it has been 16 days and I have nothing and the again, the
State has deposited my funds. The IRS released the news that refunds
would be delayed a week or two after the promised day, due to a new
Identity Theft Program Being Installed, and too many returns came
through and the system crashed. Since then they have fixed their system
problem and have released new dates and stated refunds will be
deposited on that day. For me, that is today 2-3-2012. I have yet
again to retain the State Refund. I don't believe that I should have to
pay any fees for these service that was poor, and a violation of all of
their promotions.   I have complaint to the Attorneys Generals office & IRS Office of Professional Responsibility and obtained a Attorney.  Good Luck to all of us that have been really taken advantage of.