- Report: #1416543
Complaint Review: Insurance Claim Check - Virginia Beach Virginia
Reported By:
Carol -
Orange Park, Florida, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Insurance Claim Check
3637 Sentara Way Virginia Beach, 23452 Virginia, United States
Phone:
866-822-3434
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Insurance Claim Check Handles the insurance claims for Loan Care A Service Link Company (my Mortage Company). My mortgage company uses this sub-company to handle their insurance claim. This has got to be the hardest company to deal with. Virginia Beach Virginia
Call the company to do anything and it takes 3-5 working days to get anything done. 3 days to get your inspection results. 5 days for the inspector to call you. 2 days for a supervisor to call......everything. Oh and don't schedule another inspection for 5 days after your scheduled inspection because the inspector has to have time to turn in their inspection results.
So I called to schedule an inspection on 10/30/17 when the inspector finally called me back the inspection was 11/20/17 between 2pm and 6pm. Well, I waited until 9pm when I finally went upstairs to take a shower. NO SHOW! So I call the next day, they can't talk to me because they don't have the inspection results....WHAT? How can you have inspection results when they don't show. So finally on 11/27 I call again. I schedule a reinspection and ask to speak to a supervisor. OH What, OF course, a supervisor is not available. AND it will be 24 to 48 hours before they call. I admit that the supervisor did finally call and they did schedule the inspection. For 12/2/17 between 8am and noon. Again, no one showed up. So now I am sitting by the phone waiting for another inspector to call and another supervisor to call...
There is NOT any customer service and forget every seeing your insurance money because you can't complete anything. Because their people don't do their job.
