- Report: #1307711
Complaint Review: insuranceclaimcheck.com - florence South Carolina
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Author Confirmed
Why?
insuranceclaimcheck.com
florence, South Carolina, USA
Phone:
1-866-222-8118
Web:
www.insuranceclaimcheck.com
Categories:
Business Rating:
(0)
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insuranceclaimcheck.com Delays the strategic norm, hide contact information, lie about who they are Florence South Carolina
EverBank, our mortgage company, outsources to these scoundrels to deal with loss claims, though the folks hide their identity and will not disclose who they actually are, even when pressed.
A $27,000 hail claim came through in 4 checks from State Farm. The mortgage company has to co-sign these. The first three came back quickly enough. The final one, for about $6,500, is being held hostage.
insuranceclaimcheck.com first fails to inform you that, prior to the final check, you need to send several documents. A W-9, a signed contact, and a conditional waiver of lien. You wait for the check to come back; it never does, because you're not born with the knowledge that you were expected to send these documents.
So you call what looks like the Loss Draft Department of Everbank, which in fact is insuranceclaimcheck.com, and they say, oh, yes, you need these documents. And so the contractor sends them (no email, of course. Faxes or snailmail). Another multi-day wait ensues, and you call insuranceclaimcheck.com again. They tell you that the W-9 has to be dated within the past year, fine, and that the conditional waiver of lien must be *their* form, not the one the contractor uses with everyone else on the planet. Another delay tactic.
They promise to send a fax of this document that will never come. You call back after it never comes; they say the'll send it again, and it still never comes. The fastest it would ever come is two business days, they explain. Two business days for a fax... They suggest you set up an account with insuranceclaimcheck.com, which you do, but which will perpetually inform you that your account data can temporarily not be accessed.
You call back. They have, it appears, no record of your loan number at all. They give me a loan number. I say, is this for a place in [my home city?] No, they say.
So let's review, I tell the woman. You have in your possession a check for $6,500, for a claim we've been working for months, and suddently it's vanished from the face of the earth?
She says a manager will call back. I am not waiting by the phone. I will be calling EverBank; not sure how a consumer can avoid these people besides confirm before financing a home that the lender has nothing to do with insuranceclaimcheck.com (or whatever the company's true name is -- no sign of it or any other contact infomration on the website).
