- Report: #439967
Complaint Review: Intelius Inc. - Bellevue Washington
-
Author Confirmed
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Intelius Inc.
500 108th Ave NE 25th Floor Bellevue, 98004 Washington, U.S.A.
Phone:
425-974-6100
Web:
N/A
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Intelius Inc. Attempted to use their service & a charge of $19.95 for unrelated services appeared on my bank account for health plan. Bellevue Washington
Attempted to use their service & a charge of $19.95 for unrelated services appeared on my bank account for health plan.
Annette
Buda, Texas
U.S.A.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
Annette
Buda, Texas
U.S.A.
*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
1 Updates & Rebuttals
Metrorepo
Louisville,Illinois,
U.S.A.
PUT DOWN THE MOUSE!!!
#2Consumer Suggestion
Wed, April 22, 2009
First off, I am NOT condoning the way that people get charged these recurring fees, I agree it is, for lack of a better term, shady! However, the real story is not being told here. I am a repossessor and have paid for the intelius service (without incurring any recurring charges, but we'll get to that in a minute) on a few occasions. What people should really be complaining about is paying for what is for the most part VERY outdated information. I searched myself and the most recent address it had was an address I was at over 5 years ago. On the other side of that token I am a repossessor and know when not to give out my info if I don't want sites like this to be updated, trust me they get their info from places that people have willingly given their info to when it probably wasn't necessary. Anyway, on to the point. I didn't read each report on intelius on here but it seems like every person who posted claims they didn't authorize the charges, BUT THEY DID!!! When you click the button to send your order in (this is where the shady, yet probably not illegal nor fraud, part comes in) a page comes up telling you about that 24 protect or whatever it's called. This is where a person who does not pay attention (you know, like reading things before you go clicking on them) can incur these charges. There is a big button that says: Yes, I want this service (which is currently called Valuemax) that in plain english on this popup page says will give you $10 back from the purchase you just made but will enroll you in this valuemax membership which (also plainly written) costs $19.95/month. Or, if you are a part of the what seems to be rapidly decreasing pool of responsible and self capable adults in the world who don't need someone to hold their hand while they use the bathroom, you can click the (not a direct quote) Hell NO!! you shady bastards aren't gonna give me $10 once so you can take $20/month out of my bank account indefinitley button! My best advice is the same I give my five year old: Slow down and watch what you are doing!!! For some reason our society seems to think that EVERYTHING must be idiotproofed or someone should be sued.
