Tagurit
Plano,#2Consumer Comment
Sat, October 01, 2011
Just in case no one got the update. Intelius refunded all my money - even after telling me they wouldn't. What were the magic words? Well I filed an actual compliant with the Attorney General of my State citing other class action lawsuits for this same deceptive practice that had been filed against Intelius where Intelius had lost. As the poster "ex employee" states filing a compliant with the BBB and your State Attorney General is the best avenue and should be done regardless. Additionally follow the helpful suggestions of Rip Off Report on how to deal with your bank/credit card company - put them on the hook for recovering these funds from Intelius.
John P
bothell,#3UPDATE EX-employee responds
Sun, November 14, 2010
I used to work for Intelius, and they are well aware that they are scamming people. The easy way to get your money back is to call them up, even if it's been a year or more, and say you want to be refunded all of your membership fees or you will contact the attorney general and report them to the better business bureau. They will give you all your money back. I recommend you still report them to the attorney general of your state even if they give you your money back, so they won't do this to other people.
Tagurit
Plano,#4Consumer Suggestion
Mon, October 25, 2010
I got taken for $339.15 because I didnt' get the monthly receipts via email and I use their services for other background checks so the $19.95 went unnoticed I'm sorry to say for 17 months. I've never used the Identity Protect service as I'm already a customer of a much more robust ID service. I contacted customer service and was only able to get 3 of the 17 payments credited back. My credit card company Chase, is telling me they can't help me - will go to one of their branch offices face to face as a next step. Here is what else I'm doing and I would highly suggest others do the same as it may help drive the point hope with these guys.
Contact the executives of the company directly both by voice and email - I've listed their names and titles below. Here is how you do it. Email address format is typically first initial last name @intelius.com ie. CFO Paul Cook is [email protected] To get them on the phone you cannot use the main # as this goes to an automated attendant with no way to dial out. To get an executive directly use their main phone number of (425) 974-6100 and substitute the last 4 numbers with extensions 6101 through 6115 (may be others beyond that but this is a start). Don't bother with x6105 as this goes to EVP John K. Arnold who is now spending 45 days in Federal prison for lying to a Grand Jury about having sex at one of Frank Colacurcio's strip clubs. Article here http://blogs.seattleweekly.com/dailyweekly/2010/02/intelius_co-founder_john_arnol.php
Bill Owens, Chairman, Age 69
Naveen Jain, President & CEO, Age 49, $276,250 annual salary
Paul T. Cook, CFO, Age 46, $174,984 annual salary
Kevin R. Marcus, CTO, Age 34
Jim Adler, Chief Privacy Officer
William R. Kerr, Chief Corporate Officer and Director, Age 54, $100,000 annual salary
Susan K. Koehler, Chief Marketing Officer
John K. Arnold, EVP Business Development, Age 45 in Federal prison for lying about having sex at strip club
Edward O. Petersen, EVP Sales and Marketing, Age 37, $167,500 annual salary
Niraj A. Shah, EVP Engineering, Age 38
Chandan S. Chauhan, SVP Product Marketing, Age 51 (one of the key individuals responsible for this nonsense free trial)
William H. Beaver Jr., VP and General Counsel, Age 54, $200,000 salary (note the attorney is one of the highest paid execs here!)
Irina Z. Leversee, Controller
Needless to say, I will be taking my background check work elsewhere as clearly this company is a sleazy business. On a separate note, their paperwork regarding filing for an IPO states they are aware of the numerous BBB complaints about their "free Identity Protect trial" issue.