- Report: #1125635
Complaint Review: Intellius - Select State/Province
-
Author Not Confirmed
Why?
Intellius
Select State/Province, USA
Web:
http://www.intellius.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Intellius UNAUTHORIZED DEDUCTIONS FOR 35 MONTHS Baltimore MD
Intellius deducted $19.95 from my account for 35 months before I caught it. They wouldn't even tell me how long they'd been doing it until I demanded to know. They initially agreed to refund 12 months. That's when I read them the riot act. This is WIRE FRAUD beause it involvess both the internet and banking. Tell them that when YOU talk to them and also tell them you're going to report them to your State Attorney General. Ask to speak to a supervisor. You'll get your refund. Shame on me for not looking at my bank statements more closely. This was allegedly a trial offer, free for 7 days that had a negative option . . . it HAD to be tied to another purchase I made, because I NEVER sought out or authorized any such transaction. I don't know how they get away with this stuff.
1 Updates & Rebuttals
InteliusCustomer__Support
Customer Care
#2UPDATE Employee
Mon, March 03, 2014
Hello,
We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.
It sounds like a membership may have been activated through the acceptance of an offer during the checkout process. Intelius offers a variety of services during the purchase process. All of our services are non-contractual so there is no obligation to continue using the service.
If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care.
www.intelius.com/emailcontact.php
We value your feedback and look forward to hearing from you.
