Ingrid
Waco,#2Author of original report
Mon, April 12, 2010
I wanted everyone to know that the company sent my mother the money she had spent back. Over $8000. I am certain that it happened because a family member filed a complaint with the Missouri Attorney General Office. My understanding is that government officials and other interested entities use the ripoff.org website as at least one criterion for responding to complaints. The family member who filed the complaint is an attorney. I don't know if that figured into the action the AG office took. But the complainant was surprised himself that the AG office took such swift action. I spoke to the customer service person, Erika Barrett, because I had sent her a list of 20 questions I wanted answers to, and I was coming for the conversation to obtain those answers. I didn't even need to get into my 20 questions. She stated that they were obliged to return my mother's money because the AG office demanded they do so. I hope this is useful information for everybody in a similar situation. We could not have asked for a better outcome.