Tammy
phoenix,#2Consumer Comment
Tue, October 15, 2013
I do not work for this company but I have used them for my small business. This is a fair unbiased reply.
the reason this company exsists is for SMALL businesses to be able to sell overseas safely without getting stuck with stolen credit cards. There is NO WAY to tell if a credit card or paypal account is stolen or fraudulent for us little guys. International checkout takes that risk for us. you have to be a huge company in order to afford the banking security for global sales.
I know this for a fact:
1--IT IS ILLIGAL FOR YOU TO CLAIM A LOWER CUSTOMS PRICE AND INSURE THE PACKAGE FOR THE FULL AMOUNT.
They have to look at the invoice so they know what you paid for your items. You are complaining because they wont let you commit a fraudulent act. That is really sleazy of you to do! sending as a gift means you cant insure it for full cost and if it gets lost they are out the money not you. think about someone else besides yourself for a change.
Any business who lies on these government forms risks losing their shipping ability plus gets fined alot, which means they go out of business.
2-- all companies have the OPTION to offer a 20% discount to them. I refused to do it. Because I didn't trust they would pass it along to the customer. In fact I did at 1st but later changed.
3- They make their money by adding on fees to the shipping costs. They should not have to work for free. what do you expect? somthing for nothing? we pay for shipping and some smaller fees also but they do add on alot of money to the shipping. I think they calculate it by cost of the order not weight of the box. it is expensive to some people. Japan doesnt think so I sell alot to them.
4- I have used a sale code before and they pass it onto my customers. BUT you have to TELL THEM TO DO IT. and tell the store owner you want them to take the sale price off. otherwise they will not do it on their own.
5- shipping times depend on how long it takes the store owner to ship it to their warehouse. it took me 3 to 4 days to get it to them somtimes, then they rebox it up and ship it out to you. I did ship it at my expense to them.
6- for you to speak on the behalf of amazon and Ralph lauren is a JOKE!! the reason they dont use them is because they are a HUGE conglomerant who have their OWN service in house that does the same thing for them. International checkout and BONGOUS ONLY work for SMALL businesses. we small biz people cant afford to verify if a foreign credit card is stolen so we have to use int. checkout. sadly there are only 2 companies out there for this right now. bongo and IC. we dont have much choice.
THIS IS TRUE:
they are expensive, a few times I caught their employees buying my products for the discount and shipping them to a USA address( this is why I stopped the discount), they do make it hard but not impossible to find the names and addresses of my customers, I have suspected that they discourage my customers from returning products but no one has ever emailed me to complain so I dont know for sure. Once I was told that int. checkout told a customer NOT to email me but only deal with them. That really pissed me off. They are my customers and I want to make sure they get handled with the best care. If they dont email me I have no idea if they are happy. they are a huge well known company, they have WAY less complaints than bongo, 3 times they did a terrible job boxing up my delicate items but they have gotten much better.
if you are a customer make sure you always email or call the store you shopped from not just international checkout. Give them feedback so they know if IC is doing a good job. Dont blame them for IC mistakes unless they wont help you of course.
In the past 8 years they NEVER told us about any hacking issue. this is a 1st I have ever heard of it.
I am sure they want it kept quiet if it is true.
I also know this, when people are mad they go on the internet and make up lies or exaggerate a lesser mistake. Or the worst is to ruin a biz reputation because they would not let you save $50.00 by committing fraud! Shame on you for that.
I don't think they are perfect by any means but they are the best for what is out there rightnow. They are a huge company and keep growing. You need to watch your order and make sure you get the best deal. maybe tell them you are using bongo and see if they give you a better deal? Just a thought.