- Report: #544049
Complaint Review: International Discount Club - Mississauga Ontario
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Author Not Confirmed
Why?
International Discount Club
3397 American Drive Unit #7 Mississauga, L4V 1T8 Ontario, Canada
Phone:
905-673-0700
Web:
www.idclub.ca
Categories:
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International Discount Club IDC Dishonor refund policy Mississauga, Ontario Canada
We received a call from IDC (International Discount Club) that we won free trip to Las Vegas and we could pick-up the price after attending presentation about their service in their office.
Oct 27, 2009: signed membership after presentation at IDC-office, paid membership fee $3,298.00. Agreement has written full refund policy if done within 10 days.
Nov 1, 2009: came to IDC-office to cancel membership, being told to make appointment with Acccount Manager first.
Nov 6, 2009: finally able to sign cancellation agreement. Refund term changed unilaterally from 15 days to 15 business days.
Nov 25, 2009: after several contact attempts, received call from IDC accountant who promise to send check on Nov 26.
Dec 1, 2009: refund not received, called IDC, the accountant said the check was returned due to wrong address. He re-sent again the check on this day.
Dec 3, 2009: refund still not recived, sent email to IDC to prepare a check to be pick-up the next day in person.
Dec 4, 2009: visited IDC office. An employee told that the check was sent in the early morning and give us a PHOTOCOPY of the check.
After many broken promises we filed a small claim. What happened to us is similar to Ripoff report #539498.
Oct 27, 2009: signed membership after presentation at IDC-office, paid membership fee $3,298.00. Agreement has written full refund policy if done within 10 days.
Nov 1, 2009: came to IDC-office to cancel membership, being told to make appointment with Acccount Manager first.
Nov 6, 2009: finally able to sign cancellation agreement. Refund term changed unilaterally from 15 days to 15 business days.
Nov 25, 2009: after several contact attempts, received call from IDC accountant who promise to send check on Nov 26.
Dec 1, 2009: refund not received, called IDC, the accountant said the check was returned due to wrong address. He re-sent again the check on this day.
Dec 3, 2009: refund still not recived, sent email to IDC to prepare a check to be pick-up the next day in person.
Dec 4, 2009: visited IDC office. An employee told that the check was sent in the early morning and give us a PHOTOCOPY of the check.
After many broken promises we filed a small claim. What happened to us is similar to Ripoff report #539498.
3 Updates & Rebuttals
irawan
North York,Ontario,
Canada
Status Update Jan 11 - Jan 24, 2010
#2Author of original report
Tue, January 26, 2010
January 11, 2010:
Me and my wife went to IDC-office at ca. 17:45. Gaurav Jindal (IDC-Accountant) gave us:
- a non-certified check (refund + interest + NSF charges)
- one 8 Day Resort Gateway For You certificate
- one Buy One Airfare & Get One Free certificate
Futhermore, he assured us in writting that the given check will not be returned by the bank if it is deposited on January 22, 2010.
January 22, 2010:
I went to CIBC-bank at 6543 Airport Road at Orlando, Mississauga around 12:30 pm to cash-in the check (this is CIBC-Bank, where IDC holds its account). The bank teller told me that IDC did not have sufficient fund to cover the check and also an additional signature is missing. The bank officer told me to deposit the check on my account if I would like to receive a written rejection notice. I did this as well.
January 23, 2010
IDC travel certificates require processing fee to be paid first. After some Internet research I found-out that there were negative experiences from people who have paid the fee to the processing company (Vacation Gateways). I returned all certificates from IDC via mail on January 23, 2010.
January 24, 2010
Sent email to Gaurav Jindal, informed him that CIBC has rejected IDC check; and told him that I have returned all certificates per mail.
Gaurav Jindal called on the same day and promised AGAIN to send another certified check, which I doubt very much it's going to happen.
irawan
North York,Ontario,
Canada
IDC Check
#3Author of original report
Fri, January 08, 2010
Dec 12, 2009: served IDC with small claim report
Dec 15, 2009: received check from IDC and submitted to the bank
Dec 17, 2009: IDC check returned by the bank (clearing issue)
Dec 24, 2009: email & voicemail received from IDC (Gaurav Jindal), apologizing for the delay in refund check and mentioned "error from the bank". Promised to mail-out a refund check with interest and airline certificate on January 8, 2009.
Jan 3, 2010: send email to IDC that we will pick-up the check plus interest (requested a CERTIFIED check) in person on January 11.
Bruce
Mississauga,Ontario,
Canada
Every intention
#4UPDATE Employee
Thu, December 24, 2009
Thank you for this opportunity to respond to this statement from Irawan Soradiama. We have every intention of honouring our part of the agreement with Irawan. Although our legal advice has cautioned us about repayment, as Irawan has the intention of a legal claim through small claims court. the management has decided to go forth in good faith to make a full refund for Irawan Soradiama. We will also reimburse Irawan for any extra costs that he may have incurred due to this situation. This all resulted from human error and the process has been altered here at IDC to avoid this kind of omission again. I am sure that this will prove satisfactory to all parties involved.
