- Report: #27402
Complaint Review: Internet Stervices aka wmconnect - Jacksonville Florida
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Author Not Confirmed
Why?
Internet Stervices aka wmconnect
www.wmconnect.com Jacksonville, 32226 Florida, U.S.A.
Phone:
800-888-855-0942
Web:
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Internet Stervices aka wmconnect walmart connect ripoff deceptive company Jacksonville Florida
I tried to cancel my wmconnect internet service on July 29,2002 at 8:30 am. I was on hold til 9:45am at which time I had to leave to go to an appt.
I tried again at 8:30 pm. I was on hold till 10pm (I have a speaker phone, so if I think I am going to be on hold for awhile I use it otherwise I would never stay on hold this long)
At 10pm I hung up and called back this time instead of pressing 5 for cancellation and pressed 3 for billing. The lady told me she could help me but I need my credit card number.
I had left my purse in the car. I explained to her how long I had been trying to get them. She said no problem you can call billing back and someone would help me. I did. They didn't. They said I would have to call cancellation, they had no way of doing cancellations. She connected me to the cancellation dept. At 10:15 a lady answered and told me to hold, at 10:30 I hung up and went to bed.
For 2 days I tried to fax it. Then I mailed it.
On the 14th, I called billing. She said my service had been cancel for non payment. I told her it had been take out on the 1st. I explained everything to her she said she would give me a refund. I got my refund on the Aug.16th and on Aug. 16th they took it out again...I called billing back. She said I would have to fax them my bank statement. They had no record of them taking it out.
Karen
Panama City, Florida
I tried again at 8:30 pm. I was on hold till 10pm (I have a speaker phone, so if I think I am going to be on hold for awhile I use it otherwise I would never stay on hold this long)
At 10pm I hung up and called back this time instead of pressing 5 for cancellation and pressed 3 for billing. The lady told me she could help me but I need my credit card number.
I had left my purse in the car. I explained to her how long I had been trying to get them. She said no problem you can call billing back and someone would help me. I did. They didn't. They said I would have to call cancellation, they had no way of doing cancellations. She connected me to the cancellation dept. At 10:15 a lady answered and told me to hold, at 10:30 I hung up and went to bed.
For 2 days I tried to fax it. Then I mailed it.
On the 14th, I called billing. She said my service had been cancel for non payment. I told her it had been take out on the 1st. I explained everything to her she said she would give me a refund. I got my refund on the Aug.16th and on Aug. 16th they took it out again...I called billing back. She said I would have to fax them my bank statement. They had no record of them taking it out.
Karen
Panama City, Florida
1 Updates & Rebuttals
Karly
Twin Lakes,Wisconsin,
U.S.A.
I hear ya! ..a loyal customer and getting the run around!
#2Consumer Comment
Sun, September 21, 2003
I am going through the same situation right now. I do have to say that I shop at Walmart all the time and usually have low prices and good service thats why I was so shocked at the way they carry out their internet service! Just terrible. They told me to right a letter to their corporate office. Nothing like being a loyal customer and getting the run around!
