Complaint Review: Interstate Moving & Storage - Atlanta Georgia

COMPANY PROFILE

Interstate Moving & Storage

1710 Wilwat Drive Suite E

Norcross, Georgia 30093

Telephone # (770) 209-9020

Fax # (770) 209-0896

E-mail: [email protected]

Website: www.interstatemoving4u.com

Affiliated address/facility: 3951 Pleasantdale Road Suite 222

Atlanta, Georgia 30340

Owner: Mr. Ran Ohana

President: Mrs. Ester Yifrah (also listed as Principle with the Better Business Bureau)

Office Manager: Ofer Ohana

Customer Service: Edna Ohana

Dispatcher: Manny (sp? Mani / thought to be related to the Ohana family and probably Israeli as well)

Crew Chief: Earnest

Crew Chief: Don

Packer: Reggie

Packer: Ernesto

Business Start Date: January 1998

US DOT: 830662

Docket Number: MC368136

Legal Name: Interstate Moving & Storage Inc.

BIPD/Primary Insurance: Progressive Preferred Insurance Co.

Agent: Cathy Brocious

P.O. Box 94739

Cleveland, Ohio 44101

Telephone # (404) 516-5006

Fax # (404) 516-5094

Policy Number: CA 44441888-3 (Policy # is invalid in Progressives online database)

Expiration Date: 11 January, 2003

Cargo Insurance: Underwriters at Lloyds London

Agents: Leboeuf, Lamb, Greene, and Macrae

1875 Connecticut Ave, NW

Washington, DC 20009

Tel # (202) 986-8000

Fax # (202) 986-8102

Policy # RAS354RAS35733033 (Rejected by FMCSA, 21 January, 2003)

Expiration Date: 26 July, 2003

Moves in 1999: 240 (Source, Georgia Public Security Commission)

Complaints: Suspension for insurance problems

Moves in 2000: Unknown

Complaints: Revocation for insurance problems (reinstated 4 months later)

Moves in 2001: Unknown

Complaints: None specified

Moves in 2002: 280 (Source, Georgia Department of Motor Vehicle Safety)

Complaints: Insurance problems cited

According to information contained in the Better Business Bureau database, Interstate Moving & Storage has had 15 complaints filed, since their office opened in October of 2000. It also goes on to state that this carrier has had 11 complaints filed against it in the last 12 months. There was also one filed on complaints.com

1. 2 sales issues 1 resolved

2. 2 delivery issues 1 resolved

3. 1 service complaint - resolved

4. 1 guarantee problem - resolved

5. 2 refund issues 1 attempt to resolve and another that the company did not respond to.

6. 2 contract issues both resolved

7. 4 customer service issues - 1 resolved, 1 attempt to resolve, and 2 that the company did not respond to.

8. 1 billing issue resolved

Better Business Bureau Rating: Unsatisfactory due to unanswered complaints

Data available from the Safety and Fitness Electronics Records System, states that out of 5 inspections performed, in regards to Interstates drivers, 4 out of 5 times, they were classified as out of service. The percentage assigned is 80% and the national average is 7.62%

Theories and Facts:

1. Uses the internet to make faulty claims of service.

2. Uses both e-mail and telephone to lie to the consumer.

3. Has a history of insurance problems.

4. Rents their trucks, as is typical of fly by night carriers.

5. Provides little or no security for property in their possession.

6. Extremely negligent in the handling of other peoples belongings.

7. Refuses to deliver without satisfaction of outrageous prices, when considering the service provided.

8. Refuses to allow processing of claims.

9. Extreme shortage of drivers ensures that personal property will automatically go into storage in carriers facility, even for door-to-door moves. Theft?

Anonymous

Colorado Springs, Colorado
U.S.A.

Click here to read other Rip Off Report list of other Moving Companies

Click here to read other Rip Off Reports on National Moving Network and other various transport companies ripping off the consumer

STOP! ..before you think about using the Better Business Bureau (BBB)... CLICK HERE to see how other consumers were victimized by the BBB's false or misleading information. Don't be fooled! It has been reported, when there are thousands of complaints and other investigations underway by authorities, the BBB has no choice but to finally give an UNsatisfactory rating to a BBB member business that is paying the BBB big membership fees every year. When a business is reported that is NOT a BBB member, BBB files WILL more likely show an UNsatisfactory rating, then reportedly shake down that company to become a member of the BBB. One positive thing about the BBB is, either way, if a business has an unsatisfactory rating with the BBB, you can be sure, the business is bad. But what about all those BBB member businesses that had complaints filed against them? Consumers never get to hear about them. What about the BBB advertising to the public? Is this a false and misleading perception they are giving about consumer confidence when dealing with a business? Click here to understand more of what consumers and business alike are saying about the BBB. You decide. ..Remember. The BBB membership is not earned, its paid for!