- Report: #1392607
Complaint Review: INTUIT Inc. - Nationwide
Reported By:
JHR -
Beverly Hills, California, U.S.A.
Submitted:
Updated:
-
Author Not Confirmed
Why?
INTUIT Inc.
Nationwide, USA
Phone:
(520)901-3280
Web:
intuit.com
Categories:
Business Rating:
(0)
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INTUIT, Inc. Quickbooks, Turbo Tax Fraudulent Billing, sharing personal information, Phony "investigation" Mountain View, CA Nationwide
On July 6, 2017 INTUIT QuickBooks used my credit card without my permission or knowledge to fraudulently bill me in the amount of $189.95 not once but FIVE times total $949.77. I did not order any service or product from Intuit Quickbooks. This was all done by Intuit in-house not by a third party using my credit card.
I am NOT a current customer of QuickBooks or Intuit. I used my credit card in April 2017 to make online purchase of Turbo Tax (owned by Intuit) in two amounts ($10 & $24.99). My credit card number should have been destroyed after the use for which it was intended and not made available to other related businesses. TurboTax should NOT share this personal credit card information with other businesses they own. This mishandling of credit card information is inexcusable and leads to fraud.
I called Intuit to investigate and work with me to determine how this happened. They failed to get back to me after they said they would. I called several times and nothing. Intuit would not answer any questions. They simply offered jibberish. If you're wondering what are they hiding? I'm pretty sure I know the answer. They made a major faux-pas but won't admit it. They are disingenuous, In short, they are lying. Their business model employs questionable tactics misleading customers. Just look at other complaints. I no longer trust them and will not use them again for anything.
After several phone calls produced no benefit I filed a BBB complaint, which does little if anything. However, the BBB does get the business to respond. Intuit responded that they determined my credit card data was used by a third party. IF that were true than Intuit could easily provide the name and address to which the product was sent. They refused. Note, my credit card has not been used for any other fraud. Only Intuit Quickbooks.
The police need the name and address of where the goods were shipped to take an action. Why is Intuit refusing to provide this important data? Could it be because it doesn't exist? I suggest INTUIT is solely responsible for failing to safeguard my personal information and the inappropriate and fraudulent use of my credit card by one of their entities. There is no other party. My credit card has not been used for any other nefarious purpose - only Intuit Quickbooks.
Intuit creating a smoke screen to disguise the real issue and their culpability. Intuit has not shown the genuine concern of working with me to uncover the truth, failing to complete their “investigation” and refusing to provide the information which federal law requires.
Fair and Accurate Credit Transaction Act.
(e) Information Available To Victims
(1) . . . shall provide a copy of application and business transaction records in the control of the business entity, whether maintained by the business entity or by another person on behalf of the business entity, evidencing any transaction alleged to be a result of identity theft to -
(A) the victim;
